About Greater Vancouver Hotels Greater Vancouver Hotels Customer Support Cancel or Review your Greater Vancouver Hotel Reservation Greater Vancouver Hotels www.allure-hotels.com Whistler Hotel Reviews

Whistler Hotels Attractions Ski Nightlife Restaurants Art Shopping Golfing

Crystal Lodge Hotel Whistler

Crystal Lodge Whistler Rates

 Crystal Lodge Hotel Whistler


Hotel Review of the Crystal Lodge Hotel Whistler
Apr 5, 2009
Crystal Lodge has a fantastic location as it is right in the heart of Whistler Village and literally only 1 minute from the Whistler & Blackcomb Gondola's. The hotel reception was run mainly by friendly Aussies who were very helpful.
We stayed in a Standard Room, the room was small and the furnishings tired and in need of modernisation. Friends who holidayed with us had an even smaller room! One drawback is there is really nowhere in your room to dry your kit or boots overnight.
Apart from the inadequate room the rest of the set up at the Crystal Lodge was really very good. The Hotel does not allow you to store ski's and snowboards in your room (mainly because there is not enough room!) however do provide an excellent valet service for you to store your equipment overnight at the Carleton Lodge next to the Whistler Gondola. This is great as you can get rid of your kit straight away after getting off the slopes.
The hotel as numerous places to drink and eat which can be accessed from within the hotel or off the Village Stroll. These include a Starbucks, The Crystal Lounge Bar, Rics Grill Restaurant, the Old Spaghetti Factory and the Mix Bar. The Crystal Lounge is aimed at 20 something’s and the Mix at an older clientele. Rics Grill serves very good food, for 2 we paid $130 for 3 courses and a bottle of wine. The Old Spaghetti Factory is very reasonably priced and Ok if you want .... Ok pasta and not much else.
There is a gym and heated swimming pool.
All-in-all I would stay at the Crystal Lodge again but would consider upgrading to a more comfortably sized room or share one of the apartments with friends that does not look over the Village Stroll. It’s Location and facilities do make this a very appealing option at a good price in the heart of Whistler.

Hotel Review of the Crystal Lodge Hotel Whistler
Mar 23, 2009
We've been to whistler several times in the past, most recently end of February 2009, 3 nights... first time at the Crystal Lodge. Almost everything was excellent.... location, service, perfect. We had a third floor room and were not bothered by the noise in the village. The bed was VERY bad.... king room.... 2 smaller beds pushed together.... had to contend with the ridge in the middle. The mattresses were not equal height and one was much lumpier than the other. We ate at Mik's restaurant which has the best Caesar salad (capers, prosciutto).... and try a burger at Citta's.

Hotel Review of the Crystal Lodge Hotel Whistler
Feb 20, 2009
We stayed at the Crystal for one week in Feb. We found the location to be fantastic! Our room was only a few steps to the gondolas and right on the village stroll. We liked the fact we could cook in our room as it had a full kitchen. Staff are extremely courteous and helpful. Did hear some noise from the village, but the location was worth it.

Hotel Review of the Crystal Lodge Hotel Whistler
Feb 16, 2009
Crystal Lodge is a great full-service hotel, with phenomenal customer service, right in the heart of Whistler village. The slopes, restaurants and shops are right on the doorstep.

It is the people at the Crystal Lodge that make a difference. We always have a great stay and are treated like family. They value their repeat visitors and make every effort to make our stay great.

I recommend the Crystal Lodge to all of my friends!

Hotel Review of the Crystal Lodge Hotel Whistler
Feb 10, 2009
First the location - it is a great spot in Whistler village as others have reviewed. Pretty noisy, but you expect that when staying on the village stroll.
Checking in - the room was not ready until 1600 which is the stated check in time but pretty late in the day I thought. The reception staff varied greatly. I realise Whistler is full of transient seasonal staff, as I have stayed in many hotels in the area and found staff to be very good, but here the service standard was fairly low.
The hotels website states it is a '4 peaks standard' property, this is not comparable to a 4 star hotel. It is a 3 star property and it should be more transparent about that. The rooms and amenities are not of a 4 star hotel - the fitness room for example is in a sad state, the rooms (I stayed in a deluxe room) was fine - light fittings still not fixed properly, functional washroom - nothing fancy, tv old and huge which adds to the half-done refurbishment and there was a pile of cigarette butts out on the balcony from the previous occupant.
If you are looking for a comfortable luxurious hotel with good service then go somewhere else. If you want a functional 3 star property in a good location then book.

Hotel Review of the Crystal Lodge Hotel Whistler
Dec 13, 2008
In attempting to resolve a reservation issue, I found the staff to be indifferent to my concerns, rude in response to my questions, and dishonest in their notes to file regarding previous calls.

For anyone in a service industry to behave this way is baffling, but at this time, in this economy, and for the type of service they provide, I am astonished.


Hotel Review of the Crystal Lodge Hotel Whistler
Dec 2, 2008
I stayed at this hotel in October because I needed a couple days out of the city to relax and unwind and its exactly what I did.

The staff, accommodations, and location were absolutely great...

I've been to alot of other hotels and found the staff here far more friendly and "real" making my experience stress free.

Hotel Review of the Crystal Lodge Hotel Whistler
Oct 26, 2008
I went back and forth on whether to stay at this hotel or go with a cheaper option. I decided on Crystal but chose one of their less expensive rooms... All I can say is... not impressed! The room was tiny! The bathroom was so small that the door just about hit the toilet when opened all the way! To make matters worse our window looked out onto a construction site. Needless to say, I won't be staying again.

That said, the staff seemed nice and the lobby was nicely decorated. I suppose this hotel is a good option for those willing to shell out money for a more expensive room. Don't waste your time with the cheap rooms.

Hotel Review of the Crystal Lodge Hotel Whistler
Oct 2, 2008
Excellent Staff- we got a great deal on an upgrade to a suite with a kitchen- April on front desk was extremely helpful. The hotel has had a lovely make over which makes it very comfortable- we stayed on the village stroll and had no problems with noise! Internet was a great price for 24hours- as with previous experience all hotels in Whistler charge for parking and internet. And for value and service it's a winner!!


Hotel Review of the Crystal Lodge Hotel Whistler
Sep 16, 2008
My husband and I stayed at the Crystal Lodge for one night during a 2 week road trip through the Canadian Rockies and British Columbia.

The hotel location is ideal and the off-season rate I booked on their website was reasonable...but beware if you book this hotel as they charge an unreasonable amount for parking and there is a charge for internet service. Needless to say, there wasn't a complimentary breakfast either.

The desk clerks at check-in and check-out were not friendly. While checking out we asked if we could leave our car in the parking garage while we rode the gondola. While the clerk was checking us out another couple came into the lobby asking about the gondola ride and our clerk offered that couple discount coupons for the gondola ride.....when I asked if we could also have discount coupons the clerk told me those were the last two she had. Remember that this is after we had already mentioned we were going to ride the gondola and she was in the process of checking us out.

The ice machine on our floor didn't work and it was apparent it hadn't just quit working because as I were heading to the ice machine a manager or security person (lady wearing a hotel name badge) walked passed and asked me if the ice machine was working now.

These are minor issues but I expected much better service from this hotel and was disappointed with our stay.


Hotel Review of the Crystal Lodge Hotel Whistler
Aug 28, 2008
My husband and I recently returned from our Seattle/Vancouver/Whistler vacation. The Crystal Lodge was our home base in Whistler.

The location is truly fantastic. Right in the heart of the Village, we were within steps of many dining and shopping options. The Gondolas and Ziptrek headquarters were a very short stroll down the promenade. Our impression of the other hotels in the immediate area is that they haven’t had the updates/freshening that the Crystal Lodge has made in terms of décor. We made sure to book a recently renovated room and were pleased with the comfortable, modern choices in décor. The tall, beamed ceiling made up for the room’s narrow width. The king size bed was just average both in comfort and linen.

The kitchenette was a nice feature that would come in handy on an extended ski vacation. However, the bathroom was the lowlight of the room -- small, but adequate.

While in the end I feel that the Crystal Lodge was the best choice for us for our Whistler stay, there were several service issues that spoiled our stay.

We arrived via the Whistler Mountaineer and made sure the hotel knew our mode of transportation. As the Crystal Lodge is one of the Mountaineer’s partner hotels, I’m sure that the staff knows what time guests arriving by train every day will be at their doorstep hoping to check-in. While official check-in is 4:00, it was quite disheartening to see couple after couple allowed early check-in to their rooms, while we were turned away twice due to housekeeping not getting to our room. There was clearly no attempt to get housekeeping to our room right away so we could prepare ourselves for our Ziptrek appointment. After waiting 2 hours, on our second early check-in rejection, we had no choice but to retrieve our bags from storage, tuck into a corridor off of the lobby, dig through our open luggage and change clothes in a dirty bathroom. This bathroom was next to the employee lounge where a large number of housekeeping staff were on break. It was a very disappointing start to our stay.

While I’m glad the staff deemed my husband and I trustworthy, when we retrieved our luggage from the front entry storage area in order to change clothes, the staff member unlocked the door, and left us in there to find our bags while they returned to the front desk. We looked at each other in amazement, wondering how many guests had been given the opportunity to go through our “secured” luggage unattended. Seriously, we had the pick of the bags in the room; quite unsettling.

When we finally got to our room, there was an unmarked basket of beverages and snacks on the desk. I suspected it was the hotel’s version of a mini-bar, but my husband hoped that it was the Lodge’s way of apologizing for a check-in that clearly distressed us. Just before he dug in, he called the front desk who confirmed that it was indeed the mini-bar with price list. We searched for the missing list, but there was none to be found and they offered no pricing info when asked. Without that phone call, that would have been a very expensive mistake.

Out of the numerous, revolving front desk staff, there were only 2 employees that displayed the courtesy and hospitality we experienced at the other hotels on our BC vacation. If we were to return to Whistler, I would shop around for another hotel before returning to The Crystal Lodge. I can’t deny the fantastic location and freshened interior helped to outweigh the negative service issues – but I’m sure that there are other hotels that would show more appreciation for our business.


Hotel Review of the Crystal Lodge Hotel Whistler
Aug 20, 2008
My girlfriend and I stayed at the Crystal Lodge in Whistler Village for 2 nights in August of 2008, and we couldn't have been happier with our hotel. The front desk staff were friendly and helpful, and were very knowledgeable about the Village and surrounding area. I had every question I asked answered with confidence and a smile.

Our room (a Deluxe King Studio) was very nice, and by luck alone, happened to be in a corner on the main entrance side of the hotel, and so was very quiet. I would think that the rooms on the other side, facing the Village Stroll would be much noisier, what with all the pubs and restaurants below. The king-sized bed was huge, and amazingly comfortable. The room thermostat was a real treat (nothing better than setting your personal AC to 15 degrees Celsius in the middle of August). The kitchenette (counter+ sink, cupboards, and bar fridge), which I'd initially thought unnecessary, was actually quite convenient, as it was fully stocked with plates, bowls, glasses, and cutlery, which was perfect for preparing snacks purchased from the Village grocery store. It even had a corkscrew to open a bottle of wine we shared one night.

Housekeeping was very efficient (we left for 2 hours and they'd cleaned the room by the time we'd returned), and did an excellent job. Everything was straightened and cleaned, the bed made, dirty dishes replaced. Even some clothes left on the floor were put into a neat-ish pile, and they were very good at maintaining a standard of neatness while being respectful of our personal effects.

The hotel rates are not too pricey for the quality you get. I booked our room through the hotel website and got a great deal. Their advertising says that their website will offer the lowest price available online, and from my research, it's true.

Overall, I would definitely recommend the Crystal Lodge. It is a very nice hotel, with excellent staff, and it really is "at the center of it all" as their slogans says. It is quite literally a few steps from anything you might want in the Village.


Hotel Review of the Crystal Lodge Hotel Whistler
Jun 29, 2008
We stayed in this hotel for 2 nights in June. The reception staff were very nice, helpful and friendly.

The room was clean and a decent size (although nothing particularly special). There was a coin operated washing machine/tumble dryer down the hall, which was very helpful.

The location was great - right in the centre of Whistler Village. It was a little noisy at night, because our room overlooked one of the main squares. Also, we were surprised to discover that there was a charge for the carpark (from memory I think it was about $33 per day , so worth checking this in advance).

A tip if you are staying in Whistler and like good/healthy/organic/fresh food - we had breakfast and lunch at "Gone" which is a bakery tucked behind a bookshop. If you can find it, it's well worth a visit. The breakfast menu was really varied and the fresh veggie soup and sandwiches were great.

Crystal Lodge Hotel Whistler
4154 Village Green
Whistler, British Columbia V0N 1B4 Canada

Whistler Hotels Reservations by Allure Hotels Whistler Hotels Reservations by Allure Hotels
Links to Hotels in Greater Vancouver
Vancouver Hotels | Downtown Vancouver | Vancouver Airport Hotels |  Burnaby Hotels | North Vancouver Hotels | Coquitlam Hotels Victoria BC Hotels | Whistler | Hotels