Jan 22, 2010
Just a quick note about a long saga from the Crystal. The hotel was in poor
repair and our room was dated and the size of a toothpick. Door of the bathroom
got stuck and trapped my husband in there for an hour and a half. Maintenance
had gone home so we waited to have the door busted out. MId stay we were
upgraded as a means of compensation so had to carry all our luggage and gear
from one end to the other of the hotel. DId I mention we had a baby with us. Not
relaxing. I do not want to return to the Crystal. Wrote a note to the Management
team. Got a sarcastic reply! Come on! In service these days who has the guts to
come off arrogant in this economy?! Dont get me started about the underground
maze of parking and be prepared to run into people in the lobby by the spaghetti
factory in their bathrobes... it takes a few tries to find the pool. Any way if
you are desperate for a spot to lay your head go a head and book but for nothing
more that $70 a night! Great location - but that is all it has for it. The staff
and management don't care about your experience.
Hotel Review of the Crystal Lodge Hotel
Whistler
Jan 17, 2010
We stayed for four nights in room 120 and enjoyed our stay. The hotel is in a
great location. The room was ok - nothing fancy but it was perfectly ok. The bed
was big and comfortable. We asked for a quiet room and got a room overlooking
the heated pool. The only annoying thing was that there was no safe in the room
but we used a safe provided at reception. The room had a fridge though which was
a big plus. It wasn't a big fridge but it was enough to store a few drinks and
stuff for breakfast. It was a bit annoying the $10.45 charge for the internet
per day. We had 2 laptops and we tried to log onto the second laptop but the
code wouldn't work. After a while we realised that we had to call reception to
get a second code for the other laptop. There is no extra cost using the second
laptop. Overall our stay was good and the hotel was comfortable.
Hotel Review of the Crystal Lodge Hotel
Whistler
Jan 4, 2010
Sure, Crystal Lodge is not the most luxurious hotel in Whistler and most likely
you will not run into any celebrities. However, for majority for average people
that come to Whistler to ski it's great. We stayed in one of the newly renovated
deluxe rooms on the 2nd floor which was nicely appointed and very clean. The
room was on the courtyard side which didn't provide for the greatest view but
was definitely quiet. Staff was extremely helpfull and upon our arival they even
remembered to leave a card in our room wishing us happy anniversary.
But the major plus is definitely the location. Just as it says on the brochure -
"in the middle of it all". In the middle of the village just steps from both
Whistler and Blackcomb gondolas. We really loved being in the middle of the
"action". It had so much more energy that in the Blackcomb arae where Fairmont
and Four Seasons are located.
Hotel Review of the Crystal Lodge Hotel
Whistler
Dec 30, 2009
After reading all the reviews I was a little bit nervous, but eventually I'm
happy with my decision to stay in the Cristal Lodge. We were on the third floor,
overlooking the village stroll, heard no noise as some of the reviews said. The
ski equipment indeed is not allowed in the rooms, instead it stored in the
Carlton Lodge which is even closer to the lifts, so it's a plus. Standard room
had small refrigerator, which was enough for storing drinks and yogurts. There
is 10$ 24h charge for the internet in the rooms, and in the business center
there is only one computer, so it was a disappointment. Another disappointment
is shower, which had very small water flow. But overall I will definitely book
this hotel for the next ski vacation.
Hotel Review of the Crystal Lodge Hotel
Whistler
Dec 27, 2009
Crystal Lodge is in a perfect location, steps from restaurants, shops, and the
slopes. We booked a traditional room. The room was adequate, but small. The room
did not offer much space to spread out. The water temperature in the shower took
some time to warm. The shower needed re-grouting. In preparation for the
Olympics, I expected the room to be in top shape. The rooms were also not sound
proof. If you are a light sleeper, take ear plugs! We could hear our neighbors
each night. One night, we could actually hear our neighbor snoring! The street
noises also filtered in. The staff were excellent! We were always greeted warmly
and with a smile. All staff were very accommodating and helpful. We will
definitely consider staying at Crystal Lodge again, we will just upgrade to a
larger room!
Hotel Review of the Crystal Lodge Hotel
Whistler
Dec 21, 2009
I got this hotel on a "Last Minute Special" through the resort association, and
it worked out well. Similar to other "blind" booking services, you can specify
the area of the resort and the star rating you want, see prices and general
descriptions, commit and pay, then see the property name. Upon seeing it was the
Crystal Lodge, I was concerned about the location in terms of pedestrian and bar
noise, so I called the hotel and asked them to make a note that I wanted a quiet
room. They asked if I cared about the view, I said no, and they said okay, we've
got the room for you. When I arrived, the desk clerk verified the request and
gave me a room overlooking the back alley. It was perfect for me. I can see how
some people wouldn't like it, but it was quiet and I wasn't there during
daylight anyway (December). I was pleased with this level of customer service on
a highly discounted room rate.
The room itself was fine. Not fancy, a chip in the sink, small table instead of
a desk, small TV. But it was clean, functional, and quiet. Great value.
One problem which could easily have been avoided: On my departure morning I
asked for and received a late checkout for a fee. But when I came back from
skiing I couldn't get in through the door near my room, had to go around to the
lobby, wait for some others customers, and get a new key. They said oh yeah the
keys expire at noon even if you get late checkout. When I asked why they didn't
tell me that when I extended, they just gave me a blank look. Unfortunately, the
new key worked in the elevator, but not in my room, so I had to go back to the
desk and stand in line again. Big deal? No, but a pain in the butt and easily
avoidable.
One tip: There is a small grocery store in the village which has a pretty good
selection. It's not as much fun as 3 restaurant meals per day, but can save you
a ton of money. It's a lot pricier than stores in Vancouver and Sqaumish, but
still reasonable.
On my next trip to Whistler, I will probably stay in the Upper Village. But if I
do stay in the main village again, I will probably return to the Crystal Lodge.
Hotel Review of the Crystal Lodge Hotel
Whistler
Dec 16, 2009
The hotel is in the heart of Whistler within walking distances all services. Our
hotel room was neat, clean, quite and overlooked the shops of the city. The
hotel was the same quality as some higher priced units we have rented in
Whistler. Hotel dining was good for both fulling dining and a quick meal. I
would recommend and stay there myself again. There is a parking fee and no cars
allowed in the town of Whistler.
Hotel Review of the Crystal Lodge Hotel
Whistler
Dec 7, 2009
We stayed for 4 nights in room 222. Th location was great but that was about it.
Our room was extremely small, and our friends who booked at the same time for
the same rate, had a much nicer room. During our stay our door lock broke, and
we had to wait to get back into our room, and after complaining about the noisy
room next to us we were told that they would follow up with us. The 2 and 3rd
nigh were just as loud as the first. Beds not very comfortable. It may have just
been that room, so avoid RM 222 at all costs.
Hotel Review of the Crystal Lodge Hotel
Whistler
Dec 2, 2009
The Crystal Lodge is located in a very convenient location for skiers and
visitors. It is just a 3 to 4 minute walk to the Whistler Gondola. It's also
located right next to the central pedestrian corridor for Whistler Village so
shops and restaurants are very close by.
All the staff at the hotel (front desk, housekeeping, room service) we met were
friendly, courteous and polite.
There are plenty of food options at the hotel: a couple of restaurants, a
tapas/drinks lounge, a pub style lounge and a couple of coffee outlets
(Starbucks, Second Cup).
We stayed in 1 bedroom on what's known as the "Hotel Wing" of the hotel. The
suite was clean, cozy and fine for our weekend stay. However, we had a toilet
that would frequently keep running and the noise you can hear from the hallway
and other suites is very noticeable. As well, even with our window closed there
is a lot of noise that is heard from the main pedestrian thoroughfare that our
suite looked down onto.
If it weren't for the noise I would highly recommend this hotel. If you're
looking to party I guess the noise won't bother you but if you're looking for a
peace and quiet consider other options.
Hotel Review of the Crystal Lodge Hotel
Whistler
Nov 19, 2009
We booked a two-bedroom, two-bathroom room for one night. The room was huge and
made for a great time together as a family (parents & two adult children). The
room had a nice balcony with a view of the slopes. The room had a fully equipped
kitchen, dining area, fireplace and was very clean. My only caution would be the
street noise. Nights in Whistler Village are lively (even in October) and if you
go to bed early expect to hear those who don't on their way back to their hotel.
I don't think the Crystal Lodge is worse than any other hotel in this regard -
just a general warning about Whistler Village.
Hotel Review of the Crystal Lodge Hotel
Whistler
Nov 9, 2009
We rented two rooms - they were both small, and sparsely furnished.
The mini-bars (actually baskets - there are no refrigerators) offer Gallo wine.
The TVs are tube types. The desks are round, wooden cafeteria tables. The room
was small, the showers loud and the bathrooms worn. The in-hotel restaurant is
The Old Spaghetti Factory.
Yes, the hotel is centrally located.
Hotel Review of the Crystal Lodge Hotel
Whistler
Nov 2, 2009
Hotel is in the centre of whistler, surrounded by shops & restaurants, hotel
room was huge & really lovely & extremely comfortable & clean, parking was
extra. Staff were very friendly
Hotel Review of the Crystal Lodge Hotel
Whistler
Oct 15, 2009
Perfect location Right in the center of the village. Room was rather small.
Crystal Lodge is a beautiful property located right on the "stroll" in the
center of the village of Whistler. The room was small but pretty. Parking was an
unexpected extra cost and located under the hotel - rather difficult to
negotiate the tight spaces. LOVED the location of this hotel!!!
Hotel Review of the Crystal Lodge Hotel
Whistler
Oct 8, 2009
FANTASTIC... Made to feel very welcomed after a delay getting here, but well
worth the wait. Everyone very friendly and helpful. Excellent location. Great
place to stay.
Hotel Review of the Crystal Lodge Hotel
Whistler
Sept 27 , 2009
Fantastic place to stay! We stayed in the loft suite with our two children and
could not be happier. 2 minute walk to the Whistler Gondola, excellent
restaurants and a Starbucks in the hotel. Plenty of shops in the village. The
suite had a kitchenette and we had several meals in the room to save on money.
Extremely clean and cozy with a great view of the slopes. We would stay here
again. Excellent outdoor heated pool and hottub!
Hotel Review of the Crystal Lodge Hotel
Whistler
Sept 21, 2009
The Crystal Lodge surpassed our expectations in Whistler. Their newly renovated
Deluxe Rooms were top knotch and comparable to any high end hotel in town. You
can't beat the location, as well as all of the shops and restaurants on site.
The most impressive thing was the staff, they make such a difference ! One small
issues, the wireless internet service was being installed when we were
there...and had an interruption of service during this time. Overall though -
outstanding !
Hotel Review of the Crystal Lodge Hotel
Whistler
Sep 7, 2009
We stayed at the Crystal Hotel in Whistler. Our first trip there. Loved that it
was right in the Village with lots of shops and restaurants. We had the Suite
with a fireplace and jetted tub. Very nice, comfy bed. Would definitely stay
there again. Beware thou, restaurants prices in Whistler are about double the
price of food in the US.
Hotel Review of the Crystal Lodge Hotel
Whistler
Sep 4, 2009
Excellent location, steps to gondola, chair lifts and restaurants. We spent our
first night in their least expensive room , stayed awake to the street noise
until 3 AM and couldn't wait to leave. Next morning talked to Rachel from
England, the Front Desk Manager at the Crystal Hotel in Whistler. She was
professional and helpful. Moved us to an upgraded room in the quiet section with
free parking and did not charge us for the first night. Thank you, Rachel!
Hotel Review of the Crystal Lodge Hotel
Whistler
Aug 17, 2009
This could have turned into a disaster, but resulted in the most romantic,
fabulous place we've ever stayed. My husband booked the room for our 10th
anniversary, but accidentally booked a room with two double beds. When I got the
email confirmation, I called to see if I could fix it. Rick in reservations at
the Crystal Hotel in Whistler was able to transfer us to a king room.
Upon arrival, we were floored by the friendliness. The front desk girl was
really friendly and gave us some great dinner suggestions. When we got to the
room, we were impressed by the cleanliness, style and comfort. There was a Happy
Anniversary card from the staff with a box of chocolates, too! Later, in the
lobby, the front desk girl handed me a bottle of champagne for our anniversary
night! The bed was so comfortable, we'd like to find out the brand so we can
have one when our current mattress wears out!
I have never been treated so royally at a hotel! We truly felt welcome, like we
were part of the family. The location can't be beat and the value is really
exceptional. We will be repeat customers for life!
Hotel Review of the Crystal Lodge Hotel
Whistler
Jul 16, 2009
The Crystal Hotel in Whistler location is perfect and the price was great. We had a good time. Have stayed
in other hotels in the village, but this is one of the best. Take advantage of
the free shuttle ride and visit the Squamish/Lil'Wat Cultural Centre...very
interesting and enjoy a hike to the Lost Lake.
Hotel Review of the Crystal Lodge Hotel
Whistler
July 1, 2009
We stayed here for one night in June 2009. The hotel staff were friendly and the
hotel is located in the centre of Whistler. The room was a little bit small for
longer stays and the hotel location might mean it would be a bit noisy at the
weekends. Overall, good value.
Hotel Review of the Crystal Lodge Hotel
Whistler
Jun 21, 2009
After booking a double room on
www.allure-hotels.com we ended up taking up an offer given to us on
arrival to upgrade to one of the newer self contained deluxe rooms...good choice
for the few extra dollars. The room contained a well equipped small kitchenette,
the most comfortable king size bed and pillows and plenty of lounge space to
relax after our busy day in Whistler. The bathroom was well appointed - even
with a night light. The balcony from the room overlooked the Village Stroll and
within easy walking distance of the Whistler Blackcomb gondolas, restaurants
etc. Staff were most obliging and courteous, also there was complimentary
internet access in the small business centre. All in all my husband & I both
agreed we couldn't of asked for more.
Crystal Lodge
Hotel Whistler
4154 Village Green
Whistler, British Columbia V0N 1B4 Canada |
