Crystal Lodge Hotel Whistler

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Hotel Review of the Crystal Lodge Hotel Whistler

Hotel Review of the Crystal Lodge Hotel Whistler
Jan 22, 2010
Just a quick note about a long saga from the Crystal. The hotel was in poor repair and our room was dated and the size of a toothpick. Door of the bathroom got stuck and trapped my husband in there for an hour and a half. Maintenance had gone home so we waited to have the door busted out. MId stay we were upgraded as a means of compensation so had to carry all our luggage and gear from one end to the other of the hotel. DId I mention we had a baby with us. Not relaxing. I do not want to return to the Crystal. Wrote a note to the Management team. Got a sarcastic reply! Come on! In service these days who has the guts to come off arrogant in this economy?! Dont get me started about the underground maze of parking and be prepared to run into people in the lobby by the spaghetti factory in their bathrobes... it takes a few tries to find the pool. Any way if you are desperate for a spot to lay your head go a head and book but for nothing more that $70 a night! Great location - but that is all it has for it. The staff and management don't care about your experience.

Hotel Review of the Crystal Lodge Hotel Whistler
Jan 17, 2010
We stayed for four nights in room 120 and enjoyed our stay. The hotel is in a great location. The room was ok - nothing fancy but it was perfectly ok. The bed was big and comfortable. We asked for a quiet room and got a room overlooking the heated pool. The only annoying thing was that there was no safe in the room but we used a safe provided at reception. The room had a fridge though which was a big plus. It wasn't a big fridge but it was enough to store a few drinks and stuff for breakfast. It was a bit annoying the $10.45 charge for the internet per day. We had 2 laptops and we tried to log onto the second laptop but the code wouldn't work. After a while we realised that we had to call reception to get a second code for the other laptop. There is no extra cost using the second laptop. Overall our stay was good and the hotel was comfortable.

Hotel Review of the Crystal Lodge Hotel Whistler
Jan 4, 2010
Sure, Crystal Lodge is not the most luxurious hotel in Whistler and most likely you will not run into any celebrities. However, for majority for average people that come to Whistler to ski it's great. We stayed in one of the newly renovated deluxe rooms on the 2nd floor which was nicely appointed and very clean. The room was on the courtyard side which didn't provide for the greatest view but was definitely quiet. Staff was extremely helpfull and upon our arival they even remembered to leave a card in our room wishing us happy anniversary.
But the major plus is definitely the location. Just as it says on the brochure - "in the middle of it all". In the middle of the village just steps from both Whistler and Blackcomb gondolas. We really loved being in the middle of the "action". It had so much more energy that in the Blackcomb arae where Fairmont and Four Seasons are located.

Hotel Review of the Crystal Lodge Hotel Whistler
Dec 30, 2009
After reading all the reviews I was a little bit nervous, but eventually I'm happy with my decision to stay in the Cristal Lodge. We were on the third floor, overlooking the village stroll, heard no noise as some of the reviews said. The ski equipment indeed is not allowed in the rooms, instead it stored in the Carlton Lodge which is even closer to the lifts, so it's a plus. Standard room had small refrigerator, which was enough for storing drinks and yogurts. There is 10$ 24h charge for the internet in the rooms, and in the business center there is only one computer, so it was a disappointment. Another disappointment is shower, which had very small water flow. But overall I will definitely book this hotel for the next ski vacation.


Hotel Review of the Crystal Lodge Hotel Whistler
Dec 27, 2009
Crystal Lodge is in a perfect location, steps from restaurants, shops, and the slopes. We booked a traditional room. The room was adequate, but small. The room did not offer much space to spread out. The water temperature in the shower took some time to warm. The shower needed re-grouting. In preparation for the Olympics, I expected the room to be in top shape. The rooms were also not sound proof. If you are a light sleeper, take ear plugs! We could hear our neighbors each night. One night, we could actually hear our neighbor snoring! The street noises also filtered in. The staff were excellent! We were always greeted warmly and with a smile. All staff were very accommodating and helpful. We will definitely consider staying at Crystal Lodge again, we will just upgrade to a larger room!

Hotel Review of the Crystal Lodge Hotel Whistler
Dec 21, 2009
I got this hotel on a "Last Minute Special" through the resort association, and it worked out well. Similar to other "blind" booking services, you can specify the area of the resort and the star rating you want, see prices and general descriptions, commit and pay, then see the property name. Upon seeing it was the Crystal Lodge, I was concerned about the location in terms of pedestrian and bar noise, so I called the hotel and asked them to make a note that I wanted a quiet room. They asked if I cared about the view, I said no, and they said okay, we've got the room for you. When I arrived, the desk clerk verified the request and gave me a room overlooking the back alley. It was perfect for me. I can see how some people wouldn't like it, but it was quiet and I wasn't there during daylight anyway (December). I was pleased with this level of customer service on a highly discounted room rate.

The room itself was fine. Not fancy, a chip in the sink, small table instead of a desk, small TV. But it was clean, functional, and quiet. Great value.

One problem which could easily have been avoided: On my departure morning I asked for and received a late checkout for a fee. But when I came back from skiing I couldn't get in through the door near my room, had to go around to the lobby, wait for some others customers, and get a new key. They said oh yeah the keys expire at noon even if you get late checkout. When I asked why they didn't tell me that when I extended, they just gave me a blank look. Unfortunately, the new key worked in the elevator, but not in my room, so I had to go back to the desk and stand in line again. Big deal? No, but a pain in the butt and easily avoidable.

One tip: There is a small grocery store in the village which has a pretty good selection. It's not as much fun as 3 restaurant meals per day, but can save you a ton of money. It's a lot pricier than stores in Vancouver and Sqaumish, but still reasonable.

On my next trip to Whistler, I will probably stay in the Upper Village. But if I do stay in the main village again, I will probably return to the Crystal Lodge.


Hotel Review of the Crystal Lodge Hotel Whistler
Dec 16, 2009
The hotel is in the heart of Whistler within walking distances all services. Our hotel room was neat, clean, quite and overlooked the shops of the city. The hotel was the same quality as some higher priced units we have rented in Whistler. Hotel dining was good for both fulling dining and a quick meal. I would recommend and stay there myself again. There is a parking fee and no cars allowed in the town of Whistler.

Hotel Review of the Crystal Lodge Hotel Whistler
Dec 7, 2009
We stayed for 4 nights in room 222. Th location was great but that was about it. Our room was extremely small, and our friends who booked at the same time for the same rate, had a much nicer room. During our stay our door lock broke, and we had to wait to get back into our room, and after complaining about the noisy room next to us we were told that they would follow up with us. The 2 and 3rd nigh were just as loud as the first. Beds not very comfortable. It may have just been that room, so avoid RM 222 at all costs.

Hotel Review of the Crystal Lodge Hotel Whistler
Dec 2, 2009
The Crystal Lodge is located in a very convenient location for skiers and visitors. It is just a 3 to 4 minute walk to the Whistler Gondola. It's also located right next to the central pedestrian corridor for Whistler Village so shops and restaurants are very close by.
All the staff at the hotel (front desk, housekeeping, room service) we met were friendly, courteous and polite.
There are plenty of food options at the hotel: a couple of restaurants, a tapas/drinks lounge, a pub style lounge and a couple of coffee outlets (Starbucks, Second Cup).
We stayed in 1 bedroom on what's known as the "Hotel Wing" of the hotel. The suite was clean, cozy and fine for our weekend stay. However, we had a toilet that would frequently keep running and the noise you can hear from the hallway and other suites is very noticeable. As well, even with our window closed there is a lot of noise that is heard from the main pedestrian thoroughfare that our suite looked down onto.
If it weren't for the noise I would highly recommend this hotel. If you're looking to party I guess the noise won't bother you but if you're looking for a peace and quiet consider other options.

Hotel Review of the Crystal Lodge Hotel Whistler
Nov 19, 2009
We booked a two-bedroom, two-bathroom room for one night. The room was huge and made for a great time together as a family (parents & two adult children). The room had a nice balcony with a view of the slopes. The room had a fully equipped kitchen, dining area, fireplace and was very clean. My only caution would be the street noise. Nights in Whistler Village are lively (even in October) and if you go to bed early expect to hear those who don't on their way back to their hotel. I don't think the Crystal Lodge is worse than any other hotel in this regard - just a general warning about Whistler Village.

Hotel Review of the Crystal Lodge Hotel Whistler
Nov 9, 2009
We rented two rooms - they were both small, and sparsely furnished.
The mini-bars (actually baskets - there are no refrigerators) offer Gallo wine. The TVs are tube types. The desks are round, wooden cafeteria tables. The room was small, the showers loud and the bathrooms worn. The in-hotel restaurant is The Old Spaghetti Factory.
Yes, the hotel is centrally located.


Hotel Review of the Crystal Lodge Hotel Whistler
Nov 2, 2009
Hotel is in the centre of whistler, surrounded by shops & restaurants, hotel room was huge & really lovely & extremely comfortable & clean, parking was extra. Staff were very friendly

Crystal Lodge Whistler more Hotel Reviews

Crystal Lodge Hotel Whistler
4154 Village Green
Whistler, British Columbia V0N 1B4 Canada