Hotel Review of the Westin
Hotel Whistler
15 September 2011
I own a fractional interest in a 2 bedroom at the Westin Resort & Spa in
Whistler and we vacation there every year. This is indeed the best
location in Whistler as you walk out of the resort and 10 steps and you
are at the Whistler Village gondola building. The resort has updated all
the rooms around 2010 (the resort was built in '01) and they did a nice
job. The resort has an indoor/outdoor pool and hot tubs as well as
children's programs. The staff are attentive, although not to the level
of a Four Seasons/Fairmont or Ritz but this is a Westin afterall.
Hotel Review of the Westin
Hotel Whistler
14 September 2011
As it was our anniversary we chose an up grade room and found that the
bed head was against the lift shaft, so there was clanking noise all
night, so downgraded ourselves to a back end room. Have tried to read a
book and have a rest by the pool but both terraces are playing the same
canned music at too high a volume, when we requested that at least one
terrace be quietened we were ignored. This is 2011 if people want to
listen to anything they use I-pods. This hotel could be good but lacks
service, they can only produce what they want to give, not what the
customer would like.Hotel Review of the Westin
Hotel Whistler
Mar 8, 2011
We came for skiing with two young children, to meet friends and have
fun.
The hotel is certainly not a bad place to stay, and has a great
location.
The real issue is that it charges 5* prices and delivers service you
would expect to receive in a budget hotel. Everything is an additional
charge including ski valet (free at all other Whistler 5* hotels we
stayed in).
The front desk and car valet are friendly, but that is where service
ends!
The impression is that of being VERY short staffed in anything vaguely
resembling the service department. Concierge was very overworked - after
coming down to get a trolley, I was informed that they would come to the
room themselves ... waited over half hour in the room and then returned
to get a trolley ... whilst packing the car I overheard the luggage
concierge cancel the shuttle bus (which presumably he also drives) as he
had two arrivals coming!
The ski valet is charged for, only takes skis (you carry your poles and
boots back to the room) and the single overworked valet does not make
eye contact. There is nowhere to sit or get ready to go out at the ski
valet. Compared to the Four Seasons where the ski valet is over staffed
(usually about 5- 7 people) and the staff remember your name, bring
freshly baked cookies and hot chocolate, and you sit in comfort getting
ready or the Chateau where at least your boots, skis and poles are all
in the valet and you can sit in comfort, there is NO comparison.
The pool area is pleasant, but again a single attendant is rarely at the
desk, and the number of guests vs the facilities mean that on weekends
the hut tubs are like sardine cans at the end of the day. simple
absences, like no spin dryer for swimming trunks (present in every other
premium hotel in whistler) mean you have wet swimming kit hanging in
your room. If you want to REALLY relax after a day skiing, any one of
the other premium hotels wins hands down.
The rooms are small with queen beds ... I am 6'5' and they feel small.
If I am paying over $400 a night for a fairly basic room, the least that
could be provided is service! Internet access is an additional $15/day,
ski valet $6/day per person, and the usual premium food costs ... we did
not eat at the Hotel. Given the choice (which we do have) I will not be
staying at the Westin in Whistler again. For the same money the Four
Seasons has been my favorite to date.
I am booked into a Westin Diplomat in Florida in two weeks and can only
hope that the Whistler branch is an aberration.
The bottom line is that it felt like paying for a first class ticket and
getting economy class seating, and being asked to pay for the sandwich.
Hotel Review of the Westin
Hotel Whistler
Mar 7, 2011
one of the best in whistler and reasonably priced.
Hotel Review of the Westin
Hotel Whistler
Mar 3, 2011
Have only visited Whistler for skiing trips and only stay at the Westin.
They offer ski rentals and ski valet service right in the hotel. The
location is right on Whistler mountain so the convenience is
unparalleled. I believe each room has a fireplace and a small kitchen
area.
The spa is excellent and the pool area offers an indoor and outdoor spa
for an apres ski soak. There are a few great places to eat in the hotel,
but if you decide to eat out there are a number of incredible
restaurants within a short walking distance.
You simply can't beat the luxury and convenience of this hotel.
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