Hotel Review of the Westin
Hotel Whistler
6 October 2011
We loved our stay at the Westin in Whistler. The hotel is so integrated
with the town, and there is so much to see and do. Particularly
wonderful service at the concierge desk (Juan?) (which coordinated all
of our leisure activities including bear watching, dinner at top of the
mountain, kayaking and so on), and at the restaurant, where the wait
staff, breakfast buffet chefs, and maitre d' were particularly
accommodating (when my daughter commented that she loved strawberries --
the garnish of her omelette, the omelette chef (Ian?) went in the
kitchen and came back with a bowl of strawberries he had prepared just
for her). Nice spa.
Hotel Review of the Westin
Hotel Whistler
28 September 2011
I've stayed at this resort numerous times and I'm always impressed with
the warm staff. The hotel is well appointed with the usual Westin
amenities and high level of finishing (including a recently renovated
indoor/outdoor pool) but the staff really enhances the experience.
• Location; South end of the village (not creekside) near the Whistler
and Blackcomb lifts. Nearby rental facilities offer all snow sports and
bicycles.
• Rooms; huge, I think they all have a kitchen and the 1 bedrooms suites
I've stayed in all had a balcony and a fireplace.
• Dining; Aubergine Grille (the main restaurant) has a great breakfast
buffet (ask for the eggs Bennie).
• Coffee; fail, walk out the front door and go to “Lift Coffee” or that
big chain a little further down Village Stroll
Hotel Review of the Westin
Hotel Whistler
22 September 2011
I am extremely grateful of the outstanding customer service provided to
me by Melissa in your in-house Reservations Dept.
To be perfectly honest, the SPG Reservations team proved to be
completely unconcerned, uncaring and simply unwilling to assist me with
completing my earned free night’s stay at the Westin Resort Whistler
claiming there was no availability. I was transferred several times, put
on hold a few times and lost the connection twice.
I contacted your resort and was quickly transferred to your in-house
Reservations Dept. upon which time I was introduced for the first time
to Melissa.
Melissa was caring, understanding and showed empathy to my needs. And, I
found out that there had been recent cancellations providing
availability for which my free night award did qualify. Melissa held a
room for me, transferred me to SPG and suggested that if I had any issue
with my room to have SPG contact her directly.
Unfortunately, SPG again proved their shortcomings, indicated no
availability, that they could not do anything manually and that they
would not contact Melissa to confirm availability.
I called Melissa back and she graciously offered to contact SPG to make
the arrangements.
I’m very pleased to say, I received a junior suite for my nights stay,
Saturday, September 10th at the Westin Whistler Resort – all thanks to
the outstanding customer service provided by Melissa!!
Melissa even personally called me back to apologize for what I had been
put thru and with Manager approval offered me free parking and internet
for my stay. And it gets even better. To my surprise, I was handed a
personalized envelope upon check-in with a hand penned note from Melissa
welcoming my family to the Westin along with breakfast vouchers. WOW,
she is simply amazing!
Melissa’s outstanding customer service makes your resort stand head and
shoulders above your competition and is a major reason why I will return
again and again to your resort!
Hotel Review of the Westin
Hotel Whistler
16 September 2011
My wife and I spent a couple of nights at the Westin as a final 'babymoon'
shortly before the arrival of our first child. Although our stay was in
the summer, we still appreciated all of the convenience of the Westin's
central location to Whistler village as well as the main Whistler
gondola. Our room had a wonderful view out onto the bottom section of
the slopes, and we enjoyed seeing the gondolas sweeping past the window
and watching the mountain-bikers finishing their downhill runs. The
highlight was undoubtedly seeing a large Black Bear roaming down onto
the lower section of the mountain, almost right down to the edge of the
village - we watched it all from our window.
We tried the breakfast buffet, which was good, but also liked the fact
that the rooms had very well-appointed kitchenettes, including
dishwasher, fridge, stove and oven, meaning that a fully self-catered
stay would definitely be easy, particularly with the village's
supermarkets just a short walk away.
Our stay made us want to come back during the winter, if only to curl up
in front of the fire after a day out on the slopes. |
