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Review of the Queen Victoria Hotel
17 September 2011
My husband and I travelled through SW Canada for 3 weeks and stayed in 7 hotels
in comparable price range to the Queen Victoria Hotel and Suites. This hotel
provided our least comfortable or welcoming stay.
Mattress was so hard it was like sleeping on an ironing board. After a couple of
nights we complained and they did supply us with a mattress topper. It seems
other guests have made a similar complaint. Pillows were very 'solid' too. We
asked housekeeping for a softer pillow but they hadn't any other type. Wi-fi
connection in the room did not work although it was advertised as free access.
Our first cup of tea and coffee in the room was complementary, thereafter, a tea
bag or coffee pack was $2 and had to be collected from the front desk....I think
that's just mean! The kitchen facility was behind a locked door in the room. The
key for the lock was available at the cost of $20 per night. This cost might be
acceptable for a family but, when there are only 2 guests in the room, this is
an uneconomic option. It made more sense in money terms to eat out, although we
would have appreciated the flexibility. Most of the other hotels we stayed in
had free access to the kitchen facility in the room. The shower was good when
you got in initially but mid way through the water became cold and then a few
seconds later too hot. We also heard when other guests used their shower or
bathroom sink. The first time we heard the noise it sounded like the worst rain
storm you could ever imagine. The uncomfortable beds are a major issue in the
hotel because that is the very core purpose of their business, namely, a
comfortable nights sleep. The other things are not major issues when considered
individually but collectively they add up to a less than satisfying experience.
The Hotel is in a great location but should not trade on the strength of that
fact. There is a lot of competition out there and owners need to spend a little
more money on ensuring quality as well as investing a little more generosity and
effort in customer care before we consider the Queen Victoria Hotel alongside
the best of the rest.
Review of the Queen Victoria Hotel
August 31, 2011
We had a wonderful one night stay at the Queen Victoria. The location was
perfect - walking distance to many of the tourist attractions including the
beautiful inner harbour, parliament buildings and downtown. It was very clean
and very quiet, although because we faced a busy street, we did have to close
our patio door for sleeping. The beds and pillows were very nice and
comfortable. The one drawback may be that there is no air conditioning (which is
why we had our patio door open) and we had to use the fan that was provided in
our room.
Review of the Queen Victoria Hotel
August 27, 2011
Stayed there with my sisters in the end of July 2011 - we found a fantastic
nightly rate of $119 through here - great deal considering the time of year and
the location of the hotel. The hotel is located a block away from the Parliament
Buildings, and walking distance to shopping and restaurants. The hotel staff is
very friendly and accommodating as well. The only downside is there was no AC in
our room, but there was a fan supplied, so using that and having the patio door
cracked open a bit made for a very comfortable night's sleep. We will certainly
return here given we can get a similar rate $ next time.
Review of the Queen Victoria Hotel
August 20, 2011
We stayed here for two nights at the start of our Canadian holiday. The hotel is
in a terrific location, just moments away from the harbour, Parliament building
and downtown. The staff were very helpful and the breakfast menu had lots to
choose from and was very tasty. While the decor may not be of the latest design,
the room was comfortable and the fan provided was very helpful, as there's no
AC. Our room faced the side and wasn't particularly noisy: in a seaside town,
you get used to seagulls!
All in all a good first experience in Canada.
Review of the Queen Victoria Hotel
July 29, 2011
This is a hotel with a great location; BC Legislature, Museum, Fairmont Hotel,
the Harbour, the port, Fisherman's wharf; downtown business district. Room is
clean, and spacious and has a balcony for that fresh pacific ocean air breeze.
Hotel also has fitness room and has a restaurant in the lobby (Samuel's) which
serves great breakfast.
Only downside I see is their parking lot. It's like driving a pedal bike in your
living room - it's quite a challenge for the inexperienced.
Review of the Queen Victoria Hotel
July 29, 2011
We found this hotel to be very nice and in a great location. The lobby looks
terrific. The staff was friendly and efficient, making check in and check out
easy. The room was clean, nicely decorated, and big enough. It had comfortable
beds but my pillow was a bit harder than I like, no big deal. The only thing was
the sound of the buses when the sliding door was open. Parking could be tight
for a big vehicle but we parked in an overflow parking lot next door and it was
fine. Fantastic location for visiting Victoria. |
