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Guest Review of the Dalton Hotel & Suites
4 September 2011
I came down to the front desk to pay and was furious about the way the
supervisor was talking to me. I told him that the other man in front desk didn't
specify a time that I had to pay- I was going to pay for the extra night when I
headed downstairs & on my way out of the hotel. He began to say that I was on
'his time' and that b/c they didn't have a credit card it made them very
nervous. I told him that I understood that but there was no need to blame & get
angry. He got me very angry.
I was surprised at how confrontational the supervisor was. If anything I'd think
that hotel guests should feel welcomed. He definitely seemed to have some issues
and decided to take it out on us. I was so upset I wanted to leave. But we
decided to put it behind us that day and just enjoy the last day that we paid
for.
The next morning my girlfriend's bites got worse. When she went to the bathroom
she found a bed bug on the shower curtain. I found another on the floor. We then
took it to the manager (not the supervisor) and spoke with him about the bed
bugs & his supervisor's rudeness towards us.
He was pretty helpful about the situation but only refunded 2 out of the 3
nights we stayed b/c he had to get the pest control to see if the bugs were
originally from the hotel or if we brought it in.
Guest Review of the Dalton Hotel & Suites
4 September 2011
If anything ...the whole hotel experience was stressful. We had to wash
everything before we left for home & had to be moved into another room just to
shower in before we checked out. While showering in the new room an old couple
tried to get in with their keys. Apparently they were booked in that room we
used for showering. They could have walked in on us changing! It just seemed
like one mishap after another.
I'm still waiting on the General Manager to get back to me about the 'pest
control' situation. I contacted Victoria's Health Department just to let them
know about this.
My girlfriend is suffering from multiple bed bug bites on her arms & I feel bad
because it's very discomforting for her. She can't sleep at night because the
bites are so itchy.
Had we not stayed at this hotel she wouldn't be suffering even a week later with
lack of sleep from these bites.
So...watch out if you decide to stay here. Honestly I wouldn't recommend it.
Guest Review of the Dalton Hotel & Suites
August 28, 2011
We stayed here with our 2 children aged 4 & 5. The room it self was cozy and
fairly clean. The bests were comfortable and the continental breakfast was
average, a fair amount of choices and lots of seating.
We did have a strange experience though, we ended up going down a staircase and
ended up in construction on the first floor. When we first entered the stairwell
with kind of thought it didn't look right but there was no signs telling us not
to go down it so we went. We did end up going back up the stairs to the 2nd
floor and found the elevator.
We did like the feeling of the hotel, being built so long ago. They do need to
update the room we stayed in though, lots of holes in the walls that had been
filled and a big one on the door.
I would rate this overall as average, if the price was closer the $100 a night
range I would have been for satisfied, we paid close to $150.
Guest Review of the Dalton Hotel & Suites
August 10, 2011
The one factor which pushed me to rate Dalton 'Very Good' rather than just
'Average' is their staff. The staff was extremely friendly and pleasant. They
went out of their way to make sure I enjoyed my stay in Victoria. Everything
from tips on what sites to see when, making change for bus fare, or just
friendly chatting in the breakfast room.
The hotel is a historic hotel, which I find charming, but be prepared for what
else that means. The rooms are not as sound-proofed as more modern hotels. Some
of the decor has not been updated. The furniture in the rooms is pretty rickety
and there was not much of a dresser to put clothes in, so if you are the type
who likes to unpack into dressers, you will be out of luck. For me, all I care
about is a comfy bed and pillow, which I had. This isn't really the type of
hotel you would relax in during the day, it's the type you choose when you are
going to be gone all day and need a comfy place to crash when you get back. I
think the room could have been a little cleaner. It wasn't enough to complain
about, but the bathroom floor needed to be swept more thoroughly and the sink
taps looked a little grungy around their bases.
The location is excellent, we were able to walk everywhere, so we didn't need a
rental car. It's not as close to the harbour as other hotels, but it is also
much less expensive if you book through expedia. Weekends had a fair bit of
street noise, but I suspect that is the case with all the downtown hotels. If
you want to be somewhere quieter, try booking somewhere near Quebec street.
The free breakfast was pretty standard except for the make-your-own-waffles,
which everyone seemed to enjoy, although I am somewhat of a waffle "connoisseur"
so I don't care for waffle batter that comes in a machine. I would have liked to
see some more variety in fruit and muffins. There were only apples and oranges
and your choice of two different muffins. I would also like to see a different
brand of tea, the one they have looks fancy, but it is poor quality.
Hopefully this review helps you make your decision. I am very observant and
critical, but overall I think I would stay at the Dalton again. I think it is a
great option for young travellers trying to save some money, or anyone who
values great hotel staff.
Guest Review of the Dalton Hotel & Suites
August 10, 2011
What I liked about this hotel is that it is more than 100 years old. That is one
of the reasons I enjoy Victoria with all their heritage building and
architecture. Breakfast was okay and staff was friendly and ready to help
anytime. One suggestion to management is that they should fix pipes installed
for watering window planters. Will stay at Dalton again.
Drago from Vancouver
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