Review of the Queen Victoria Hotel
23 September 2011
Stayed here before and thought the location was great and this time wanted to
use the kitchenette to save a little from dinning out all the time. When we
checked in, the room was not quite ready and I was told it would be about 20
minutes and to have a seat. I asked for the kitchenette and asked if we could
leave our bags and would come back later that night instead of waiting. The girl
checking us in said that they would unlock the kitchenette and then took our
bags.
We returned later that evening with a few perishables got our keys and went to
the room and found the kitchenette to be locked. When I asked Jay at the front
counter to unlock it he explained that there would be an extra charge for this,
which I already knew because I had asked for it when I checked in. I was told
someone would come up to unlock it but I had to wait 20 minutes, enough time for
my ice cream to melt but not quiet long enough for my perishables to spoil. The
knives were very dull but the kitchenette was well kept, as well as the room
itself.
That evening I went to bed very tired but woke up with the worst lower back pain
that I ever had. Thinking it may have been the way I slept I passed it off and
tried again the next night. Next morning same thing and it was so bad that it
hurt to bend over to put my shoes on. I have never experienced pain like this
and pretty well figured it wasn't the way I slept but it had to be the mattress
because it was the same issue every morning for 4 nights. When I brought this up
with Jay all I got was a grunt. I even made a couple suggestions how the problem
could be rectified but all I got was the standard grunt from him. Maybe this is
standard response training in the hospitality industry for this hotel but at
least he could have lied to me about the steps the hotel WOULD have taken to
make me feel like my business mattered. So if you are looking for a good night
sleep without back issues then don`t stay here. If you are looking for a place
with a kitchenette, don`t stay here because the beds will kill your back.
Review of the Queen Victoria Hotel
18 September 2011
Perfect location especially for a short visit.
good price/value: large suite, bed and bathroom OK.
good breakfast but service a bit slow.
unfortunately no a/c and no drinks available in the restaurant after 9.00 pm.
Review of the Queen Victoria Hotel
17 September 2011
I stayed at this hotel for 3 stays during the month of August. Prior to staying
at the QV I was at another property very close by and left Victoria on my return
I booked the QV was very happy overall and used it for 2 more stays, 1 close in
time the other later mid August to labor day weekend.
The first room I got was on the 7th floor at the rear, which was very quiet,
however the room had not been renovated yet as they seem to be gradually doing.
The queen size bed was some what uncomfortable. I decided to stay longer at this
hotel and a room change was required. I was put in a room with a large
comfortable king size bed and wonderful view of inner harbour etc, If forget the
floor number, I was satisfied with shower and tub lots of hot water. The in room
safe was nice and although there was no kitchen both of these rooms had had a
small fridge. A stay a few days later I was upgraded to room with 2 queen size
beds room was the larger parking area but being on the forth floor is was very
quiet and enjoyable. My stay in late August was in a room similar to the first
stay but it had been renovated 6th floor at the back. The view was of Beacon
Hill Park. It was a small room but very comfortable and enjoyable. I notice that
the walls seem fairly solid in this hotel compared to others I have stayed in. I
spent a total of about 11 nights here in August and have nothing to major to
complain about. Staff was excellent, I slept well all night I was there being a
light sleeper this is tough in some hotels. Location of property is excellent. I
guess some things such as bedding sheets and duvets could be of better quality
and improved speed on the WIFI would be nice but for the price this hotel is
wonderful. It is not a Westin or Marriot, but it has so much going for it, and
you don't pay the high price of those place neither. I did think the Restaurant
was okay but not great but that is another business. Beds in all rooms but the
first one were good, I guess during renos the beds are being changed. The
elevators are slow and small but one can always use the stairs. If you want an
affordable place where staff tries very hard to make everything right than you
won't be disappointed at QV. One more point my last stay I was awakened to a
power outage in Victoria the night clerk without my asking arrived within 5
minutes of my wake up call with a large flash light. I want to thank all of you
at QV for helping make my vacations this summer comfortable and I look forward
to coming back soon! |
