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Guest Reviews of the River Rock Casino Hotel Resort
July 8, 2011
From time to time, for those that travel alot, upgrades are a good thing and
appreciated. Wednesday night while checking in to the River Rock Casino I was
surprised to be upgraded from a 1 bedroom suite to the penthouse. Wow! Room 1175
is the closest balcony to the runway at Vancouver International. The view of the
mountains, the river and the airport is outstanding. One of the best suites I
have ever been in. The king size bed in the master suite was very comfortable.
Big soaker tub, strong showers, great amenities. Thanks for the treat.
Guest Reviews of the River Rock Casino Hotel Resort
July 2, 2011
Great place close to the airport, excellent for gamblers. No nearby shopping or
other close activities, right beside subway mind you. Watch out for that buffet
restaurant, the food is sketchy
Guest Reviews of the River Rock Casino Hotel Resort
June 15, 2011
I have not even stayed at the hotel yet but the very poor customer service and
rude emails I am getting and the rude people you end up talking to on the phone
make me not want to.
I have won a gift certificate to stay 2 nights and it's been nothing but the run
around from the staff to get the room booked.
When I was told to call in with my credit card number to reserve the room (even
though I do have the gift certificate) they didn't have the booking! So when I
emailed back to the man I was dealing with he said - oh well you didn't call in
right when you said so we did not do the booking" How rude! I was unable to call
right that day!!
So after a dozen or so emails and 2 phone calls I still do not have a room
booked and no one has answered my emails that I wanted forwarded to the GM.
When I asked for the GM's contact info they told me NO!!
I know I have a GC (maybe that is why they don't care about me?!) but I am
travelling with family so we are sure to spend money on F&B and other hotel
activities. I also travel to Vancouver monthly with by business and personal so
if they are looking for a new regular client it won't be me!!
If this is the type of service you get before you even get to the hotel - what
happens when you get there?
Guest Reviews of the River Rock Casino Hotel Resort
June 14, 2011
Bring your spouse, if you're on business.....lots to do, lots to eat and see,
great entertainment and free parking to boot.
Guest Reviews of the River Rock Casino Hotel Resort
June 13, 2011
All the rooms are suites, with separate living room.
Canada Line transit is easy to use and connects directly from airport to hotel,
and downtown
Pleasant polite staff, from concierge, check in, and room service.
The wave slide/pool is larger than expected, and newly renovated.
Food in the buffet was average.
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