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Reviews of the Four Points Sheraton Vancouver Airport Hotel
August 18, 2011
Ordered 4 scrambled eggs and was charged close to 20 dollars. I was told
parking is $10/night but with 'taxes' that's $27. Room service plate
wasn't picked up all day from outside my door either and in the morning
every door had a newspaper outside it except mine. I spend half my life
in hotels and this one is a new low that leaves a bad taste in my mouth.
Reviews of the Four Points Sheraton Vancouver Airport Hotel
August 15, 2011
First the shuttle arrived in one hour compare to the other hotels
(between 15 and 30mns)
The staff are not welcoming!! Nobody is there to help you or even say
hello ( don't speak to Johnny)
He books us for early shuttle and a wake up 15mns before leaving,
without ask us if it was ok!
I mean i can prepare myself fast, but come on with a kid...
Also the first bedroom he gave us smell like a fresh cold ashtray so he
asked us to bring back down by ourselves our luggage and take an other
key... and then bedroom 517!!! OMG and in that one there was a stronger
cigarette smell and... the bed sheets and pillow had blood and dark
stains!!!
Then, I called them and they weren't even sorry at all. Instead they
explained to me that when there is a very hot weather it can smell like
that... really????? because i've never notice the sun can smoke
cigarette!!
So finally time goes by about two hours later... after a diner outside I
became really upset. Johnny and I checked the room 517 and compared to a
new one and he denied it smell cigarette in the first one... really
???...be honest... and instead to say we were sorry, he smiled like we
were nuts!! Come on, nobody treats a customer like that...
I mean, I never complained but that time i really wanted to notice it
because nobody told me a story like that before and i've never had such
crappie service in a hotel even i've already visited more than 25
country!!! I told you!!
It's just impossible for an hotel to be so blind on the problems and
just pretend the customers are nuts!!
Reviews of the Four Points Sheraton Vancouver Airport Hotel
July 10, 2011
This is the hotel we regularly chose when on a lay-over in Vancouver. It
offers a free shuttle service to the airport. Within a 5 to 8min walk
from the hotel, one can cross the mall located across the street to
shortcut to get to the train station. It is a 25min ride to go downtown
to the end of the line. Around this hotel there are many Asian
restaurants.
We find the rooms comfortable, spacious, clean and quite soundproof.
There is a couple of computers in the lobby than guests can use and the
internet is free. Breakfast is average as the choice of items is limited
considering that it isn't free.
Reviews of the Four Points Sheraton Vancouver Airport Hotel
June 17, 2011
I had expected to he closer to the airport but it worked out ok.
Location was in the middle of Asia town so there were over 100 very
local food choices if not happy with the McDonalds next door. The room
was smaller than expected. Parking was $10 which seemed high given I
could simply park next door at the mall for free.
They gave me free breakfast which seemed nice but the food was subpar.
The toaster would not work while they were vacuuming. Odd. the tv quit
at that time as well. I ended up going next door to Macs for there
breakfast.
No pop.
Not real impressed.
Reviews of the Four Points Sheraton Vancouver Airport Hotel
June 14, 2011
hotel rooms are quite despite its close distance to YVR. Windows can be
opened for fresh air during the morning. Breakfast in the lobby
restaurant is charming. Unfortunately, the hotel removed the swimming
pools a few years ago (replaced with meeting room). TV has plenty
channels. Local calls are not free (it used to be). Large size bathroom
and comfortable beds. Good place for family trip as it locates near many
shopping and dining options.
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