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Guest Reviews of the Sheraton Vancouver Airport
Hotel
23 September 2011
I booked this hotel from Hotwire for a good rate. We stayed for 6 nights
Aug21 to Aug27. We’ve two families traveled from Banff to Vancouver.
When we stayed in the king bedroom suites in Banff, everyone enjoyed the
stay and mentioned that was the best stay. But the first night we
arrived in Sheraton, everyone immediately said Sheraton was the best.
The rooms are spacious and clean. The beds are very comfortable. We had
free internet in the rooms. All the kids enjoyed the swimming pool and
adults enjoyed the hot tubs.
The staff at front desk Miguel and Club Lounge Nicholas were extremely
nice, friendly, helpful, professional, and they know exactly the meaning
of Total Customer Satisfaction. One lady at check out on departure
morning was so pleasant and friendly but I forgot to ask her name.
Got voucher for buffet breakfast with good selections at Harold's Bistro
on departure morning. I heard the reason why I got voucher was because
no breakfast at Clud Lounger on departure day Saturday. How thoughtful
they were to take care of customers.
Great restaurants in the Richmond region, we had lobster, sea food, and
Peking duck, very delicious.
My son loved that program for $5 offer if not get room cleaned. He used
5$ in Starbucks twice. My husband said that was a win-win achievement.
Saved the cost of cleaning and protected the environment.
Thanks a lot for all the great help from Mario! Very much appreciated!!!
Pay to upgrade to the Club Lounge level with breakfast buffet, my family
likes to say in the hotel with breakfast.
Guest Reviews of the Sheraton Vancouver Airport
Hotel
15 September 2011
After the recent experience I had with management and staff at the
Airport Sheraton in Richmond, BC, I felt the experience was important to
let future business guests know how well we were received when we
planned a business and sales meeting at the hotel. The guests attending
our function from Europe could not be more pleased with the rooms which
were clean, relaxing and spacious. The meeting rooms were also well
organized and catering needs excellent pertaining to quality and
quantity. I was very impressed with the audio visual support required
for the meeting which was overlooked during our planning, however, staff
immediately attended to ensure the required equipment was provided and
working properly with no delays to the meeting. After our lengthy day
inside, having dinner outside near the pool in the courtyard was
definitely what the doctor ordered in a relaxing environment and
excellent service! Thank you to Ryan Brown for his professional support
throughout the planning stage (who had limited time to plan), and
especially Cam at the front desk for providing exceptional service and
going that extra distance with our offshore clients. They could not have
departed on a happier note with lasting memories of the Richmond meeting
location and our company. Thank you to the management and staff for a
memorable stay.
Guest Reviews of the Sheraton Vancouver Airport
Hotel
12 September 2011
Having only spent one night "passing through" at the Sheraton, we didn't
avail ourselves of many of the facilities offered at this hotel - all we
wanted was a comfy bed for the night. DId we get it? Well, if you like
to sleep on a mattress so soft your a** is on the floor and your ankles
up round your ears, then this would be a perfect night for you. For me,
even the high quality pillows and luxury linens weren't enough to
compensate.
Other points to note: parking is a chargeable extra (making the
overnight rate rather less attractive), and service inside the hotel is
either unwilling or non-existent.
Having said that, the room was adequately spacious and plenty clean
enough.
Overall: we got a cheap deal, and were still slightly disappointed by
the time we checked out. Value for money? Probably not. But perhaps
that's just the acceptable standard of hotels in that vicinity. |
