Reviews Sutton Place Hotel Vancouver

Sutton Place Hotel Vancouver Guest Review
Jul 2, 2009
We enjoyed the stay but were a bit disappointed. The rooms were becoming worn and dated. The lobby area was beautiful and staff extremely helpful. The hotel appeared to cater to the incoming cruise ship customers. The location, however, makes up for any shortcomings.

Sutton Place Hotel Vancouver Guest Review
Jun 29, 2009
We stayed at the Sutton towards the end of our holiday and only had two days in Vancouver, so the location of the hotel was perfect. We ate in the restaurant on our first night - expensive but delicious - and the service was impeccable, both there and in the bar. Our room, on the 7th floor, was adequate (nothing special) and the bed comfortable, which just about made up for the less-than-inspiring view! Another bugbear was the cost of parking ($30 per night - gulp!) as we weren't actually told how much it would be until we checked out.

The Sutton has a very attractive lobby area with checking in/out quick and efficient, and the staff with whom we had contact were warm and friendly. On balance, I think we would stay here again, although definitely not at the full price, and we were grateful not to need the umbrella provided - the weather was glorious!

Sutton Place Hotel Vancouver Guest Review
Jun 28, 2009
Great location one block from most downtown dining and shopping. Lovely common areas and rooms. Very nice restaurant and health club. Modern French style decor. Great service and well staffed. Seems very popular with high end business travelers.

The package including breakfast and parking is a good value, as breakfast runs $10-25/person and parking is $36/day valet.

Sutton Place Hotel Vancouver Guest Review
Jun 25, 2009
When the immigration officer at the airport asked me where I was staying and I told him the Sutton Place Hotel, he seemed impressed. So I thought this would be a very nice hotel. When we arrived by taxi ($25 ride), the building looked plain. The lobby was nice and the staff seemed professional enough.

But the room looked tired. There were dents and markings all over the furniture. This was obviously an upscale hotel that is now discounted because it needs a renovation. The furnishings were maybe Victorian style, I'm not sure. But it just looked kinda old to me. The heating was old-fashioned and made quite a bit of noise.

Breakfast at the restaurant attached to the hotel was about $30 per person. The restaurant looked quite elegant, but it was also mostly empty. We did not eat there. Denny's across the street was about $10 per person, so I guess Vancouver is just plain expensive.

SUMMARY: The hotel is in a pretty good location near the shops and stuff, but I think there are probably better places to stay in Vancouver. Honestly, I would give this place three and a half stars. So it's alright, if you get a good deal.

LOCAL RECOMMENDATION: If you like great seafood and piano music, go to Joe Forte's a few blocks away. This is a very nice North American-style seafood restaurant with bar. The staff are very professional and the food is excellent.

Sutton Place Hotel Vancouver Guest Review
Jun 24, 2009
The location of this hotel is perfect, and we had a wonderful stay, so I am loathe to agree with others, that this is no more than a 4 star hotel. It does, however, have more than a handful of 5 star employees, amongst whom I would particularly include all the doormen the concierges, the pool attendants and the waiting staff in the Grill Bar.
We had one of the rooms on the 14 th floor overlooking the fire station, but we must have been too tired to be bothered by them. I suspect the noise as they left the station was far less than when they rounded the corner because no-one can mistake the noise of a fire engine crossing any intersection, and I only remember the initial sirens.
We had a standard King room, which was spacious enough, but friends in a Twin thought their room was cramped. We had a separate bath and shower in a pleasant, clean bathroom.
My only small complaint is that housekeeping were not very good at replenishment (of tea/coffee) and our room attendant did not seem to understand the hotels Eco policy on laundry saving . Despite our best efforts, she continued to replace all the towels every day. Sometimes the clean cups were returned very late in the afternoon. This is better than a quick wipe with a duster, but a shame if you fancy a cuppa mid afternoon.
The hotel has a handy little coffee shop and general kiosk type shop in the hotel lobby, but also has a wonderful little take away bakery just steps from the main entrance and run by immaculately dressed ladies. There are a few tables outside, but it is situated right at the bus stop on the busy main road and might not appeal to everyone, but use it as a take-away.
We had good food, albeit limited choice, in the Grill Bar but did not eat in the restaurant, because there was often no-one else there, and it lacked atmosphere.
There are however so many lovely restaurants in, particularly ,Robson and Alberni Streets, at budgets and styles to suit everyone, that it is difficult to choose a favorite. We tried a lot of them!
The swimming pool amenities have a strange layout - a room card is used to access the changing facilities then there is a walk down a back stair way for a couple of flights to reach the pool deck. Several people missed the changing rooms and changed in the nearest toilets. It says there is Disabled access but I am not sure how. Towels were provided, both in the changing room and in the pool area, and the staff replenished these very regularly, sometimes too eagerly. Once my towel disappeared while I was in the steam room!
I would have no hesitation in recommending this hotel to anybody. It is run by a friendly, courteous and efficient staff, has a brilliant location and obviously aspires to 5 star status. The central reservation staff were also extremely helpful, friendly and efficient.

Sutton Place Hotel Vancouver Guest Review
May 2009
This hotel is great. Walking distance to just about anything you'd want to do in Vancouver with a very attentive front desk staff and prompt room service...And the kind of beds and bedding you dream of dying in. My lover and I stole a couple days here while he was working and soaked up Canadian sunshine (which in May lasts til about 9:00pm) in our room with barely any reason at all to leave. When we were looking for something specific, we simply called downstairs and the staff member on the other end of the line would patiently and thoroughly walk us through all of our options and direct us there with top notch hospitality. I can't wait to come here again.


Sutton Place Hotel Vancouver Guest Review
May 25, 2009
Spent a romantic vacation for our anniversary and the staff there did all they can to make it perfect.

-Location was great. Right on Robson street. Middle of the action.
-Their service was awesome. If you are visiting, their concierge service makes it convenient. they have cards with driving directions to everything you would want to do printed on it.
-rooms were nice and clean, spacious and the bathroom had a tub and shower.

I wanted a top notch experience and got it. they have an awesome indoor pool for exercise and a good size gym. We bumped into Lou Diamond Phillips working out.

they have the chocolate lovers buffet which is amazing and a great spa.

an awesome hotel that you can't go wrong with.

Sutton Place Hotel Vancouver Guest Review
May 18, 2009
Definitely an old school style hotel that believes service is achieved by lots of friendly staff. I won't argue.

The rooms are clean, spacious and I'm a sucker for the chocolates on the bed. The location is very convenient, centrally located.

Sutton Place Hotel Vancouver Guest Review
Apr 26, 2009
We booked three nights on Allure Hotels ($86USD/night) for our honeymoon. The first room we were given was small and dated with a hard bed that sloped into the center with a view of a run-down apartment building (room 1008). We requested another room and were immediately moved to a larger room with feather top mattress, large flat screen tv and a view of the city (room 2012). Staff is very courteous and helpful. Hotel is close enough to walk to many destinations and shopping. IGA market across the street is a great place to stop for snacks and drinks. We usually stay at Fairmont Hotel Vancouver a block a way and for the price difference, this was worth trying out. No visible recycling program was an issue.

 

Sutton Place Hotel
845 Burrard Street
Vancouver, BC