Reviews Sutton Place Hotel Vancouver

Jun 23, 2008
Hotel room was just OK. The view was mostly blocked by the other surrounding buildings. The Hotel Location was convieniently near restaurants on Robson st. Lots of high end shopping if you like that (we didn't). Front desk and houskeeping were friendly enough.

Jun 21, 2008
We stayed at the La Grande Residence at the Sutton Place Hotel in Vancouver in a 700 square apartment for 4 nights. There was a master bedroom, with a king bed, full kitchen, dining area and living room which had a pull out sleeper sofa. This contained a 40" flat screen TV, DVD player, plus another smaller one in the bedroom.

Service was excellent. in all areas, with daily housekeeping and toiletries.

We were fortunate to find a deal on the Internet the enabled us to stay here for about the price of a Hotel.

Very clean apartment. This is part of the Sutton Place Hotel which is gorgeous and has all the ammenities of a first class hotel- business center, spa, indoor pool, restaurant. The Hotel Location was perfect. in the heart of the city and an upscale Marketplace was just across the street.

The Hotel Conciege was very helpful.

Jun 20, 2008
The Sutton Place is a excellent hotel. My room was very comfortable, and well appointed. Daily service is top notch.
The restaurant and room service menus are quite tasty. For instance, there is a chocolate buffet that can't be resisted.
The staff is attentive and always happy to assist you. This hotel caters to the movie and television industry. So make sure you visit the hotel bar, often. Besides a lengthy list of single malts, chances are you'll see a celebrity or two.
If you are an early riser, spend a few minutes in the hotel lobby area. Production crews gather to pick-up clients and celebrities, before motoring off to various film Hotel Locations. Great people watching!
The Sutton Place is within easy walking distance to shopping and restaurants. Taxi service is always waiting right outside the front door.
The Sutton Place is my favorite hotel in Vancouver!

Jun 17, 2008
The room rate was not commensurate with the quality of the room. This is not a 4 star hotel-- a 3 star hotel at best. The room was very tired and worn: the bedding was poor quality--very shabby and old; the mattress was not of the quality you get at 4 star hotels; the toilet was rusted out; the bathroom was dated and the tiles and tub looked very worn. The room service meal was very unappetizing--what you would get at a budget chain restaurant.

I had requested a king size bed, and upon confirmation of my reservation was told i had a king size bed--when I arrived--i received 2 twin beds.

Would i stay here again -- maybe if the rate was reduced to better reflect the quality of the hotel.

Jun 14, 2008
This was a very clean, upscale hotel. We had a view of the city from our room (1212). The concierge downstairs was very helpful. The only drawback was the breakfast. The buffet was $23 per person which is absolutely ridiculous. But, I would definitely stay there again and just eat breakfast at the Crepe Cafe right around the corner instead.
 

Mar 2, 2008

service at a time when service was paramount.
friendliness/willingness never faltered.
recognition at every post in every moment.
all areas performed with expertise and training in "hospitality"
a two week stay without complaint.
wireless internet needs a boost/but that's technology+repairable.
perfect Hotel Location .... perfect experience.

Feb 27, 2008

We stayed at this hotel over the holiday weekend.

Our stay was wonderful, the rooms were very nice with a soaking tub. The pool was a little difficult to get to but everything else was convenient. The lobby was small but beautiful with marble floors and fresh flowers.

If you stay on a weekend you have to try the chocolate buffet in their restaurant, it seriously is a grand experience.

Overall we had a relaxing trip and felt like we picked a great hotel.


Feb 7, 2008

We stayed with our family for a weekend at the the La Grande residence. The 2 bedroom unit was very large and clean. The hotel is in a great Hotel Location and service was amazing. The problem we faced was that heat/air conditioning would not work. We did switch rooms but still no better. The rooms maintained a 75 degree temperature. The beds are somewhat hard and pillows very uncomfortable. We felt the bedding should have been much better in a 5 star hotel.

Overall a great value for the terrific price we got.

Feb 3, 2008

The site I booked this hotel from listed it as a 5 star. I really don't agree with that rating. Although the lobby and common areas were very old world luxurious looking, the rooms themselves were on the shabby side. The furniture is all done in a dark antique style, but it is quite beat up around the corners just giving it an old effect. When I walked in the room it felt like going to grandma's house.

My major problem with this hotel were the beds. We actually went to 2 different rooms before sticking with the second choice. The first room had two twin size beds (slightly larger than singles) and the whole feeling of the room was dark. As a side note, they only have twin size beds in the rooms; you can't get two doubles or two queens.

The second room had a king size bed, a slightly "lighter" feeling, but the same tired and dark decor. However, decor aside, the bed was one of the most uncomfortable I've ever slept in, really. It was one of those older spring mattresses and you could literally feel every bump of it. Each time one of us stirred even a little, the whole bed squeaked and the other person was wide awake. I have slept in hostel rooms that had more comfortable beds than this--I'm really not exaggerating.

The room itself was also very small and quite hot. We had a problem with the hot./cold water taps in the bathroom as well.

On the plus side, the rest of the bathroom was quite nice, but it had an old tub. There was also a mini bar and small coffee maker.

The Hotel Location of the hotel is excellent-very central. However, parking is $26.00/day--this is self parking, not valet. I'm not sure how much the valet parking cost. There is a traditional style hotel restaurant with wall papered walls that was "OK" and there is a "chocoholic buffet" available for dessert at $13.00/person or $26.00/person for the chocolate buffet only.

All in all, the service and staff were definitely of 5 star quality. The rooms were not impressive and rather uncomfortable for the price and supposed quality.

I would not stay here again, especially considering the high prices. If you are looking for a hotel in a similar Hotel Location, with cheaper parking, and don't want the old style feel of the lobby, I would recommend the Century Plaza hotel. It's about 2 blocks up from this hotel. It's only a 3 star, but at least you can sleep comfortably and the rooms are spacious.


Jan 28, 2008

Convenient Hotel Location, friendly, expert service and beautiful rooms. We booked online and think we must have been given an upgrade because the room we stayed in was far superior to rooms we have paid much more for. The hotel desk staff was accommodating and friendly, they made us feel welcome from the moment we arrived.

We ate lunch in the Gerard Lounge and I wanted to stay there all day, it was so pleasant and relaxed. It is reminiscent of an English pub and the fish and chips were of the style we had enjoyed in London, they also have a vegetarian menu. Shannon was our server and just as charming as she was efficient.

This hotel definitely deserves its stars; the décor is splendid and tasteful. The guest rooms are well laid-out and generously sized. Furnishings are discerning and the beds are comfortable and cozy. All of the staff we interacted with were wonderful and obliging.

The website states that the hotel has had some renovations; so I think any of the water troubles that previous reviewers have mentioned are no longer a problem.
 

Jan 7, 2008
We stayed here 5 days over Christmas and had a wonderful time. We had an apartment like suite with a kitchen and big plasma TV and the room was clean and very comnfortable. The staff was very attentive and helpful, the roomservice great, fast and efficient and overall had no complaints at all. Hotel also has a very convenient parking under the hotel so parking was no issue either.

Good place to stay with kids.
 

Sutton Place Hotel
845 Burrard Street
Vancouver, BC