January 8, 2012
This is our second stay at the Park Inn, the rooms are a great size,
comfortable and you can't beat the price. It's less than a 10 minute
walk to the Canada Line and to South Granville for great restaurants.
The manager is fantastically funny and extremely helpful.
Guest Review of the Park Inn and Suites Radisson Vancouver
December 15, 2011
We have stayed at some fantastic hotels before and had wonderful service
but this "welcome" at the awful Park Inn really takes the biscuit. I am
so incensed by the hostile welcome of the front desk staff that I am
actually writing this from our room on the first night of our stay!
We arrived after a 300 mile drive to the hotel to find that the rear car
park was occupied by an unfortunate homeless man begging for money.
Inside the hotel we be greeted by a five minute line up and two members
of staff "serving other customers". One of the staff was loudly
negotiating a $200 cash deposit from the customer in front of us and was
very unsympathetic to her story of having to stay a night because of an
emergency involving a relative at the nearby hospital. As we waited I
was amazed at the lack of discretion and sympathy involving this
customer. There was no warmth, empathy or welcome and I thought that
this was a very unfriendly hotel.
I finally got to the front of the line and a new member of staff came to
the desk. I explained that we were staying for 2 nights and that we had
made 2 bookings. This seemed to throw the receptionist, who made a big
fuss about seeing whether it was possible to retain the same room
throughout our two day stay. She eventually agreed and asked for a
credit card and photo id. I produced an American express card with my
photo on it and was immediately told that this was not sufficient to
prove my identity. She abruptly told me that she wanted my driving
license as the photo id on American express wasn't sufficient.
She then issued me a key for room on the first floor and sent me on my
way. Not a smile. Not a "How's your day going?". Not an acknowledgement
that she was pleased that we were staying with the Park Inn and Suites.
Not a welcome more a non verbal display of hostility towards customers
who were interfering with her day by turning up and asking to be booked
in.
Turns out that the room was just around the corner from reception and
opposite an open fire door leading to the car park, where I had parked
my car prior to booking in. The door to our room was wedged open prior
to our arrival and we entered to find a scruffy twin room with poor
furnishings and antiquated beds. My wife sat on the bed and found that
it was in very poor condition. The room was so scruffy that we had to
have a good look around to check whether it had been burglarized prior
to our arrival.
We decided that there was no way that we could stay in that room and I
exited thru the open fire door to move our vehicle before we negotiated
another room. I secured the fire door as the homeless person was hanging
around immediately outside. When I joined my wife at the front desk a
third member of staff was dealing with my wife and I arrived just in
time to hear the receptionist say, "If you book with priceline your
choice of room is restricted". Sadly this receptionist also obviously
believed that her customers were a major inconvenience in her life
because she chose to be abrupt, off hand and rude. At this point I
pointed out that the room was sub standard and that it was unlocked. My
wife suggested that the homeless man could have easily entered the
insecure room and that it was unsatisfactory. Amazingly the receptionist
then decided to lecture us that all major cities had problems with
homeless people and that we have to put up with it. She then told us
that the cleaning staff had a policy of wedging open the firedoors and
leaving the hotel room doors open for their own convenience. She seemed
to completely miss the point that the safety and security of the hotel
and guests should have been a priority for the staff. She finally gave
us a better room but only if we paid an extra $20 upgrade fee. Prior to
doing this she berated us as she had to change our parking to two days
as we hadn't been told that we were staying longer than the initial
booking. She was less than pleased when we pointed out that the initial
receptionist had been apprised of that fact only five minutes
previously.
The bottom line is that our second room is perfectly adequate but we
feel that the hotel treats its guest as though they are second rate
citizens. Okay we are priceline customers but we do stay in hotels at
least once a week on average. This place has been completely let down by
three members of their front desk. All of them need to understand that
customer service is paramount and that priceline customers do exchange
information with their peers!
Room Tip: Be careful which 3 star Priceline hotel you choose in
Vancouver
Guest Review of the Park Inn and Suites Radisson Vancouver
November 29, 2011
Good experience, friendly staff, $148 tax incl with breakfast for two
and free parking. Nice view of downtown. Bus right outside door got us
downtown in 10minutes. Excellent restaurants in area, banana leaf was
great. Everything right there, drugstore, shops, beer store. Room was
clean with a balcony.
Guest Review of the Park Inn and Suites Radisson Vancouver
December 4, 2011
Thank you for taking the time to review our hotel. We appreciate all of
your comments. We will pass these comments on to our staff. We strive as
a hotel to provide a clean, safe, and comfortable place to stay.
Guest Review of the Park Inn and Suites Radisson Vancouver
November 29, 2011
We just walked in and found it to fit the needs required to stay there.
We were too tired to hear the ambulances... just got in an went too
sleep. When we work up it was awesome to see the view of Vancouver...
mind you there was a homeless dude sleeping at the Shoppers drug mart.
There was a timmies across the street, and tons of places up an down the
street. All in all a Lotus land visit. loved it... stayed November 19th,
2011. Parking is reasonable at $12.00
Guest Review of the Park Inn and Suites Radisson Vancouver
November 17, 2011
Normally would not stay in this area when in Vancouver but needed quick
access to a hospital. Got a room with a view. Room was standard for a
value hotel but the view of False Creek and downtown Vancouver was
spectacular! Room was one of their deluxe rooms (elite) was okay and
from the price point sufficient. Staff was friendly and efficient. My
only complaint was the noisy neighbors who went in and out of their room
constantly allowing the door to slam. |
