Reviews Metropolitan Hotel Vancouver

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Guest Review of the Metropolitan Hotel Vancouver

Guest Review of the Metropolitan Hotel Vancouver
Feb 17, 2010
We stayed for three nights as part of a tour. Arriving off a 10 hour flight to find the restaurant closed was not the best start, but things did improve!

We had room service breakfast the first morning. It was excellent but pricey, so only did it once. On our free day in Vancouver when we weren't so rushed we wandered down to the White Spot for great food at the right price.

We found all the staff at the Met to be extremely helpful and friendly. The concierge even called a lift for us when we returned from a shopping trip absolutely dripping wet (lovely Vancouver weather). Housekeeping were also very obliging, and anything we requested (kettle, milk, extra coffee etc) appeared within minutes.

The hotel is well placed for walking to Gastown, Robson Street, and either Granville or Waterfront Skylink stations. I would certainly stay there again if I have the opportunity.

Guest Review of the Metropolitan Hotel Vancouver
Feb 6, 2010
Stayed here last January on our yearly stopover and decided to choose the place again this year as we were quite happy with the previous stay.

BOOKING:
Both times have booked online with no issues; our bookings were exactly what we chose.

CHECK-IN/CHECK-OUT:
Check in each time have been very quick. Everything was waiting and after a quick credit card swipe we were on our way to our room. Checking out each time has been a bit of a hassle as we’ve confused the front desk staff a bit. Our flights always leave in the middle of the night so we book, and expect to pay for, our room the whole day. The staff always seem confused on what to charge us, (even though we indicate we are fine with paying for a full night), and discussion ensues. Not a big deal, but a small indication of the level of experience the front desk staff has.

LOCATION:
Location is right in the heart of downtown, across the street from Pacific Center Mall and 1.5 blocks from Robson Street. It’s super convenient and the main reason we chose this hotel in the first place. For the past two January’s there is construction occurring to the building next door which disrupts foot traffic slightly, but we never found it a hassle.

COMMON AREAS:
Non-descript would be the perfect way to describe the lobby. In fact if you were rating hotel lobbies, it would probably rate in the bottom of any list you were making. It is lifeless and not particularly functional. We have never used the pool or gym during our visit so cannot comment other than to say that they exist.

This place also has probably the most awkward car parks I have ever encountered. If the place was ever full you’d really struggle to get more than a mid-size car into it.

FOOD:
Each year the “Diva” restaurant closes during the first week of January for renovations, so if you’re going during that time be aware. We did have room service the one night and the food was decent, the one comment I would make is that the portions were HUGE. There are plenty of restaurant options in every direction of the hotel as well.

ROOMS:
We have opted for a Jr. Suite both times. The rooms are spacious and face out onto Howe Street. The bed is huge and comfy and the bathroom has both a tub and separate shower. I’m not sure if it is the same for the normal rooms, but the suite’s have quite a large amount of closet space; something that would definitely not be lost on a business traveler spending a decent amount of time in Vancouver.

SERVICE:
The service provided is decent, but certainly not outstanding. There is definitely a “pretentious” air among the staff as a general rule and anytime you engage them there is a hint that you are “putting them out” with any request.

OVERALL:
We love the location, and the rooms are very comfy. Also, we find the hotel is great value. We walked across the street to the four seasons to see there rooms and at the MET you get double the room for half the price. Outside of maybe trying the new Shangri-La next time, we will definitely recommend this place to others and will stay here again.

Guest Review of the Metropolitan Hotel Vancouver
Jan 30, 2010
Set in the bustling downtown financial district, the Metropolitan Hotel Vancouver has 197 rooms, each outfitted with marble baths and soaking tubs. The hotel is completely wired for Internet connectivity so guests can keep up with the latest medals ceremonies. A complimentary limo service runs visitors downtown in the hotel’s swanky Jaguar. And those staying behind can use the indoor heated pool or outdoor putting green.

Guest Review of the Metropolitan Hotel Vancouver
Jan 24, 2010
The Metropolitan is not exactly a boutique hotel because it has 197 rooms, but it feels like a boutique hotel. With its perfect downtown location, heated swimming pool, steam room, squash court and fitness centre you can stay fit while you work or play in Vancouver. It also has one of the city's best restaurants, Diva at the Met and its own Jaguar to provide complimentary downtown limo service to its guests.

Guest Review of the Metropolitan Hotel Vancouver
Jan 11, 2010
I have stayed at this hotel three times and every time is just as great. Great rooms, great amenities, great location. Great service from the sales, catering and valet. Front desk, when busy, is a challenge but nothing to complain about. Great for business and pleasure.

Guest Review of the Metropolitan Hotel Vancouver
Jan 7, 2010
Thumbs Up:
-great location: 5 minutes walk from the downtown skytrain station, opposite the pacific mall, 10-15 minutes walk to robson street, 5 minutes walk to 7-eleven and tim horton’s (well known Canadian coffee/donut shop)
-friendly, pleasant and attentive staff
-lobby elegantly and tastefully decorated with an oriental flare
-fast complimentary internet access
-complimentary coffee and tea
-great selection of magazine(s) and books inside room
-great fitness and business centre
-free green apples for guests
-dive – nice and well-known restaurant

Thumbs Down:
-no flat screen TV
-room is clean but a bit dated
-small pool
-reserved for a king size bed but got double instead
-reserved room directly from hotel by phone but never received e-mail confirmation as promised; has to call again to request


Guest Review of the Metropolitan Hotel Vancouver
Jan 2, 2010
Stayed in the Met for 10 nights on business, and was extremely pleased with the hotel. There's a good sized mall right across the street, which also has a skytrain line for getting to places like the Metropolis Mall in Metrotown.
I was working in UBC, and there's a bus stop right outside the door for the #4 bus. My work colleagues stayed in the Empire Landmark, and complained about a 15 min walk to and from the bus stop. Nightlife is right down the street, as are many other restaurants. The hotel's own restaurant, Diva, was expensive, but pretty good. I opted for room service a few nights, and the level of service was great. For such a large hotel, they have very friendly and accommodating staff, who are always eager to chat. Free WIRED internet too, but I was too high in the building to take advantage of the wifi in the lobby. Construction is taking place next door, but I didn't notice it. In fact, the huge Canadian flag on the hording was my landmark to find the hotel!
A huge thumbs up to the Met. Would recommend 100% if you get a good deal on the price.


Guest Review of the Metropolitan Hotel Vancouver
Dec 18, 2009
I booked at this hotel based on the reviews I read on this site. I'm so glad I did.
Every element of the stay was wonderful. I've stayed at Four Seasons Hotels in Canada as well and I enjoyed my stay here more.
The staff was great and very attentive. My wife and I went for our second honeymoon on our 25th wedding anniversary.
I strongly recommend staying at the Metropolitan if you're going to Vancouver.


Guest Review of the Metropolitan Hotel Vancouver
Nov 22, 2009
I stayed for two nights at the Metropolitan and found it to be a very nice hotel with friendly staff. The location is great with Pacific Centre and the Skytrain right across the street. I used the fitness facility and the health club facilities and everything was in good working order and very clean. I only had two slight problems. The first was that my room service coffee ($11.42) was removed from my room while I was out for a few minutes. I called down and they sent up a new pot immediately. The other was the construction noise. I had about 2 hours at the end of the day to relax before a dinner meeting, however there was such a loud noise coming from the construction next door that I was unable to relax and developed a whopper of a headache. I mentioned it to the desk clerk and she apologized although there wasn't much she could do.
All in all, I was impressed. The room was clean, the bed was comfortable, the facilities were clean, the location was good and the staff was friendly.

Guest Review of the Metropolitan Hotel Vancouver
Nov 8, 2009
Arrived in Vancouver Saturday mid-day, for overnight before embarking on cruise Sunday afternoon. Could not get early check-in, but hotel was very gracious, receiving our luggage and responding to inquiries about the surrounding area. Hungry and tired, we thought to perhaps hang out in the hotel restaurant over a bite of lunch. Prices were outrageous, but we were prepared to indulge that. No, what turned us out on unfamiliar streets was the breath-taking SNOBBERY of the restaurant staff. The restaurant was open, but completely empty, and apparently they wanted to keep it that way! Ignored us totally, leaving us standing at the door, looking expectantly back at the staff clustered around the bar. . . It was imPRESSive! We looked at the menu, ascertained that the restaurant was INDEED "OPEN," so to speak, and finally left before our laughter overcame us. We were guessing they were 'WAY better than some middle-aged US woman with her grey hair in a bun! ! ! We wound up walking about three or four blocks out to the Vancouver Museum of Art, where a very attractive little restaurant was serving lunch - - and managed to score a little art, besides!

The next morning at checkout, we wanted to leave our luggage at the hotel while we completed the (terrific) trolley tour we had begun the afternoon before. The head bellman said they would be happy to keep it for us, but recommended that we take it on to the dock and check it in, thus missing the crowds that would develop that afternoon. GRAND advice, and we took it, leaving us free to just sail through the rest of our day in Vancouver until time to get on the boat.

Vancouver is a spectacular city, and we wished so much that we had scheduled another night or two there, so as to more fully enjoy the beauty. The trolley tour runs in two loops, and is the ideal way to hit the sights quickly. With extra time to get off and back on, we could have seen most of the city from that tour. Even so, we got a thorough introduction to the great beauty and fascinating charms of the city. A-Plus all the way.

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