Reviews Marriott Vancouver Pinnacle Hotel

Reviews of the Marriott Vancouver Pinnacle Hotel
Jan 10, 2010
our stay included July 1, Canada Day. Booked a room with a harbour view. In the evening we had a fabulous view of the fireworks over the harbour (with a glass of wine in hand) and did not stand with the crowds. Marriott did a fantastic job as i requested a room with a good view. I'd highly recommend if you plan to visit next July 1

Reviews of the Marriott Vancouver Pinnacle Hotel
Jan 4, 2010
I stayed here for one night on 12/26 with a friend after placing a bid through Priceline. The location is great, only a few blocks to many things to see/do. The room was clean and updated. The room included a wireless phone (you don't find that in the states), and the bathroom had both a separate tub and shower. The gentleman who checked us in was very helpful, recommending restaurants to try and even helping us to find local bars on a map I had heard about prior. He also let us know that we should park in the garage, but not as a hotel guest as it would save us money ($5 for the entire weekend vs. $26 a night as a hotel guest.) Be sure to park in level P3 or lower, as the elevators to the hotel don't go to the higher levels. Everyone here was extremely friendly!


Reviews of the Marriott Vancouver Pinnacle Hotel
Jan 11, 2010
The hotel is nice, the view is really beautiful particularly with a harbour / north shore view. However, what really left an impression on me was the staff. They are professionally in their appearance, manner, and how they do their work. However, they are also down to earth, nice, and a pleasure to deal with. The young lady that checked us in was great, but later on, when she was finding out some store hours for us, the other young lady at check in went outside in the cold, in just her normal business attire, to flag us a cab. The woman in the concierge lounge had lots of work to do, but kept up with it, still made the effort to thank me when I put our plates where they were to go, was very personable and knew how to balance making the guests feel welcome and still keep up with making sure there was food and drink.

We had room service - twice - and it was brought properly and in a timely manner. The woman who checked us out was so charming we wanted to come back.

I've stayed at a lot of hotels, and most of the time I run into staff that is pretty good...but I've stayed twice at this hotel...and I really liked the staff, they made me feel welcome.
 

Reviews of the Marriott Vancouver Pinnacle Hotel
Dec 4, 2009
My wife and I stayed here for just one night, prior to our cruise. Even though we landed YVR after dark, we decided to try the airport shuttle instead of a taxi and were dropped off just across the street...no problem.
I echo the other review about possible check-in lines being hit or miss...we had no problem...very brief wait. I was traveling on a discounted rate, and was fortunate to be upgraded to practically the top floor with a waterview...very nice. Our stay here was very brief, but we found the staff to be very helpful, and especially appreciated one of the young bellman's suggestions to try a nearby grocery market/eatery (very upscale with cheeses from all over the world).

The bedding was great, the location was excellent for us. Would we have been staying here at regular rate? Probably not....as it was, however, we very much
enjoyed the place and I recommend it if the rate suits you.

Reviews of the Marriott Vancouver Pinnacle Hotel
Nov 8, 2009
I am a Marriott Rewards Platinum member and I spend 100+ nights a year on the road. This hotel is a slightly above average Marriott in comparison of the other Marriott's that I have stayed at. I stayed for four nights at this Marriott hotel. I have stayed at this hotel in the past.

Value: At $ 139.00 CAD (a trade show rate) plus taxes per night was a good value.

Location: The location of the hotel was very good for me based upon my itinerary for my trip. It took less than 20 minutes (non-rush hour) for a taxi ride (~$ 30 CAD) from the airport. You can take the monorail from the airport within two blocks for $ 2.00 CAD.

Front Desk Service: I have to give the front desk a good mark in regards to service.

Room: I had a room on the 30th floor. The size of the room that I had was small to average. The shape of the hotel isn’t rectangle…there are curves and some rooms are smaller than others depending upon their location. The bathroom in my room was very small…it was for one individual only…it would have been impossible for two adults to be in the bathroom at the same time. When I stopped by the room of a business associate, the bathroom in his room was much bigger than mine.

Room Desk: It has new Marriott desk\workspace. There were several outlets, various inputs to the TV, a CAT5 outlet and etc. It was outstanding.

Refrigerator: There was no refrigerator in the room.

TV: The TV was a flat screen. One of the two problems that I encountered was with the TV. When I arrived into my room around midnight on my first night, I discovered that the remote control didn’t work (batteries were dead) and you couldn’t use the controls (i.e. channels) on the TV…it was replaced the following morning. After a long flight, I like to rewind before hitting the sack. A few days later, the remote control stop working and they replaced it again. They need to check the batteries.

Bed: It was very comfortable.

Billing: Within minutes of entering my hotel room, I signed up for the Wired for Business plan…high speed Internet service and free local and long distance (Canada and US) phone calls. The cost was $ 15.95 CAD per day (24 hours). This is a good deal since you can easily rack up $ 50 in roaming fees per day if you are using a US based cellular phone service and cell phone in Canada. After I signed up on line for this service, I immediately called the front desk to confirm my Wired for Business purchase as well. When checking out, there were $ 200 CAD of long distance phone calls to the US (the US based phone calls were listed on my bill) and at first, the person didn’t want to take off the charges by telling me that these calls were not US phone numbers and etc. Finally, they took the charges off.

AC\Heat: There is a thermostat in the room and the temperature in the room was controlled to my likings.

Wake-up Calls: Most hotels have a system that automatically makes the wake up calls. An actual person made my wake-up calls. One time, I hit the wrong button when picking up the phone therefore I didn’t answer the call…within a few minutes, they made a second call.

Reviews of the Marriott Vancouver Pinnacle Hotel
Nov 1, 2009
Right off the bat, I have to say that I horde Marriott points when I travel for business and redeem them to stay at Marriott hotels for free when I travel for leisure. On this trip to Vancouver I stayed at the Pinnacle for free, for two nights, and my conclusion is that I probably wouldn't have stayed here if I had to pay for it. I don't think any hotel is worth its rack rate . But having said all that, I really enjoyed my stay. The hotel is close to everything (waterfront, Stanley Park, Robson Street, Davie Street, Chinatown, etc.), the staff is attentive, housekeeping is spot-on, view is amazing (24th floor looking northwest). The room even came with a free umbrella that saved my behind as I didn't pack one and it poured the whole time I was in Vancouver.

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Marriott Vancouver Pinnacle Hotel
1128 Hastings Street West
Vancouver, BC