Reviews Empire Landmark Hotel Vancouver

Aug 6, 2008 Guest Review of the Empire Landmark Hotel in Vancouver
I stayed at the Empire Landmark for a night and thought it was a great hotel.
The location is amazing! I could walk to everything I really wanted to see and do. Restaurants and shopping are all at the doorstep. The view is also incredible. I was on the 38th floor and it was absolutely breathtaking.

The staff was my favourite part of the hotel. Everyone was very friendly even before I arrived. One staff member went above and beyond helping fix a problem with my reservation.

The problem with the hotel is that it needs a facelift. The furniture and decor are outdated. The TV is small. The rooms aren't as quiet as they could be. Also, there is one ice machine on the 22nd floor for the whole hotel. That's kind of a pain.

I really enjoyed my stay and the price was right, but the hotel certainly isn't four or five star quality.


Jul 19, 2008 Guest Review of the Empire Landmark Hotel in Vancouver
Stayed here on our first three days in Vancouver. Great location to walk everywhere and to get your bearings.

This is a clean and functional hotel. As long as you realise that this is a three star hotel, not a five star hotel you will not be disappointed.

Jun 17, 2008 Guest Review of the Empire Landmark Hotel in Vancouver
The Views from the Hotel and Cloud Restaraunt, were magnificent, close to shops on Robeson St, BUT,only two cups and two glasses provided.
No plates or spoons to stir coffee, and nothing in which to boil water for Tea, not everyone drinks coffee, and no Bar Fridge.
This kind of Hotel, especially in high end of town, should provide more amnities in the room.
The bed was good, but the Hotel looks old and tired, definately needs a paint job.
Would not stay again.

Jun 17, 2008 Guest Review of the Empire Landmark Hotel in Vancouver
After booking myself into a hotel in North Vancouver by accident this hotel was a pleasant surprise. It is right in the Heart of Down town Vancouver. The hotel is nice and clean, the views from the bedroom windows are brilliant you can see the whole of Vancouver City and the Mountains.

Guest Review of the Empire Landmark Hotel in Vancouver May 2, 2008
Stayed 1 week on 20th floor, great view of the city. Room service, front desk, lifts etc all first class. Great value too. Hotel Location is ideal for downtown, Stanley Park and the harbour. Restaurant enjoys best views of Vancouver but is in need of a revamp. We wil stay there again.

Mar 11, 2008 Guest Review of the Empire Landmark Hotel in Vancouver
Loved Vancouver (first time visitor) in part because I truly enjoyed the hotel. After perusing the reviews was a bit apprehensive, but had a very positive experience. All my dealings with the front desk were excellent. My room on the 20th floor had a harbour view. Room service was very prompt. No problems at all. The best is the Hotel Location - turn right for the cool $$$ venues (go to the Hons Chinese cross the street) - but also walk down the hill to the left to experience a less touristy area (near Stanley Park). The only thing I didn't like - stay was too short, I should have stayed there 2 weeks !! But I will return !
PS: they must have replaced the elevators - they were very fast.

Feb 11, 2008 Guest Review of the Empire Landmark Hotel in Vancouver
A friend and I came to Vancouver for business and pleasure and had to make two seperate bookings at the Empire Landmark since four days in our ten day stay were to be spent in Victoria.

Our first stay in the hotel was good. We ended up taking a limo ($60 flatrate) from the airport to the hotel because it was actually cheaper than paying a cab rate (and we were far too exhausted to deal with the bus).

We were treated respectfully and professionally upon arrival. Check in was not time consuming. We stayed on the 21st floor. The rooms are not extremely chic. There is no real design/colour scheme. It is just a very mundane room, but considering we were barely going to be spending time there we were fine with that. The part I appreciated the most was the fantastic view from the patio.

We found out quickly that the hotel's elevator system was very flawed and it would take sometimes ten minutes to catch one going down in the morning. This irked my travel companion moreso than me.

Check out was fine, but we found that when we went to get directional help the staff treated us a little rudely due to our age (we can't help being so fabulously youthful). One older staffsman in particular spoke to us in a very degrading way. We shrugged this off though.

When we returned from Victoria for our second round stay at Empire things got interesting. We stayed once again on the 21st floor. My friend and I separated for the afternoon to fufill our different agendas. When I returned to the room a few hours after checking in the door came off the hinges after I opened it. Mortified I called front desk explaining what happened.

A hotel manager came up and was extremely apologetic and professionally. In a matter of 5 minutes she had secured us a new room on the same floor and even help me carry all of my friend and my own bags to the new room. I was extremely impressed with how fast they were able to resolve the situation for us.

The Hotel Location was great, we were within walking distance of about five or six Starbucks! I was set. Seriously typing though, the shopping area, restaurants, and clubs were all extremely close. We were always within walking distance to everything we were interested in.

Once again I cannot stress enough how unchic these rooms are. They were spacious enough for us not to feel cramped, but they could definitely use a more modern update in the design.

I'd definitely stay there in the future (though I doubt my friend feels the same) and recommend the hotel to anyone who won't be spending a lot of time in their room during their stay.