Reviews Best Western Richmond Inn

Mar 11, 2008
We booked this hotel on the flight/park free program. We'd be staying there on the way back because the flight did not get in until around 1 am. I'd booked them several days before departure, on the CAA rate of $ 125 and got a confirmation email. On admission (i.e. parking the car) we were told it was $ 149. While we contested this, we didn't have time to argue as we had to catch the hotel-shuttle to the airport. We figured we would take care of it on the way back. Also, we'd asked if a chilled bottle of white wine could be ready in our hotel room, we figured it would be nice after a flight of several hours.

Upon admission - around 2 am - we asked if the wine was there, were assured that it was. No - checked the fridge and phoned the front desk - "are you sure"? Then the desk-clerk (ESL) phoned back a couple of minutes later saying that we had had the wine during our previous stay before the flight - we had trouble explaining that we hadn't STAYED before the flight. Then about ten minutes later his supervisor phoned, saying that sure she could get the wine but it wouldn't be chilled because she couldn't get access to the restaurant's fridge at that hour. We decided okay, what the heck, even warm wine could be okay. Then we had to wait about another half-hour for that, and we were all set to phone and tell them to forget it.

Then the next morning at 8 am the fire alarm went off. Hey, I'm not faulting a hotel for this, it happens, and better safe than sorry. But we'd had about four hours sleep by this time. We'd originially planned to sleep till about 11 and have a leisurely brunch in their deluxe restaurant. But by this stage, we figured we weren't giving these people any more of our money. Not too long afterwards - we were awake anyway and just checked out. We did ask "the fire alarm, was there any concern?" and just got "oh no, false alarm, no worries!" (I'd kind of hoped so, since it was about 1 1/2 hours later).. But it would have been nice to have had a comment such as "we are sorry, it was a malfunction in the electrical system and we apologise if it disturbed your sleep".

My husband already wrote to the general manager and got no response. Our next step was to write to BCAA.

Dec 2, 2007
Well kept hotel is a little difficult to navigate around especially with the parking - unless you're lucky to find a spot right out front and not in the parkade that is shared with two other hotels. Nice updated rooms with good amenities and food choices on site or right next door. Ideal place for short stays or for the close to airport Hotel Location.


Aug 28, 2007
The sheets at this hotel were horrible - they were literally like butcher paper. This hotel was fine for our purpose - we needed a hotel near the airport for our final day in Vancouver and we were there for less than 12 hours. Since there are other comparable hotels nearby, I would suggest looking into other options before booking here.

Mar 29, 2007
I stayed at this hotel for 6 nights in March 2007. Although my room had been prepaid three months earlier, and had been guaranteed for late arrival, when I arrived close to midnight, I was told that my room had been sold, and that they had no rooms available that night.

However, after apologizing profusely, they immediately walked me over to the Marriott (an adjacent hotel), and checked me into a room at no charge.

The next day, I was able to check into the Best Western for the remainder of my stay. Best Western upgraded me (at no charge) to a suite, and the night manager wrote a letter of apology for the hotel's mistake.

I was extremely impressed by hotel management's response to its mistake. The suite was clean and spacious. I would stay here again.

Mar 14, 2007
We had several people stay there for a conference and they were less than impressed. Rooms, at least some of them, were noisy and the locks on the balcony door were defective so they could not be secured. One person was almost robbed outside of the hotel and found little concern from staff. Overall they found the quality of rooms and service below what they expected.


Sep 14, 2006
I stayed for just a very short-while as my cousin and I drove in for me to fly out. We arrived after midnite and the night staff was very nice and accommodating. I was leaving early in the AM and had no problem at all with the shuttle - the service was great and my cousin got to sleep in. The room was nice and clean and honestly I thought it was a pretty nice place - I've stayed in much worse airport hotels! The long halls were a bit creepy late at night - but there was a bit of activity - so not too bad. Convenience to the airport was the biggest thing.

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