Reviews La Grande Residence at The Sutton Place

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Reviews La Grande Residence at The Sutton Place
23 September 2011
My husband and I spent three days in Vancouver before and after a Celebrity cruise to Alaska. We found the staff very friendly and helpful and the room was very nice. We did not use the facilities very much because we spent most of our time out and about Vancouver, but the staff was great in pointing us in the right direction as to what to see and how to get there. In addition, it is in a great location; in walking distance to many things and easy public transportation. I would strongly recommend staying at The Sutton Place Hotel and will stay there again should we return to Vancouver.

Reviews La Grande Residence at The Sutton Place
20 September 2011
We had a room at the Sutton Place Hotel for 2 nights. It was clean, nicely decorated and roomy with nice view of downtown. Concierge was very helpful and even helped us print boarding passes. Great location. Marketplace and great restaurants and stores nearby.. Can get hop on ,hop off trolley out front. This was a wonderful way to see Vancouver. Loved Stanley Park and all the shopping areas. Lobby was beautiful. Has free coffee and maker in cupboard. Can't wait to go back.

Reviews La Grande Residence at The Sutton Place
12 September 2011
We stayed in a lovely apartment with all the services of the hotel. The rooms were spacious and clean. The service were excellent. Friendly staff who are helping you with a smile. I was very sad to leave

Reviews La Grande Residence at The Sutton Place
1 September 2011
Upon entering our suite at the "Grande Residence" I was immediately appalled at how dated and worn it was. I was hosting a girlfriend and her children from Los Angeles and was completely embarrassed! The suite felt like a run down apartment in the West End. The bathroom looked like something you would find in a hospital and the dishes in the kitchen were circa 1971!! The atmosphere consists of dirty run down couches/dining chairs and paint chipped walls. The only way to update this place would be a complete overhaul. There was not one drop of "Sutton Place" quality. Quite frankly, I am amazed that there is any association at all. This place is completely mis-represented with the Sutton Place name.
After the first night I phoned down and asked to speak to the manager. I expressed my concerns and asked to be moved to the hotel side to which I was told would be fine however would cost me an extra $100/night on top of the $339/night I was already spending!! When my girlfriend explained that her children woke up in the 20 year old pull out with bug bites on their legs I was told that housekeeping would "take a look" and never heard anything further. (The kids slept with their mother after that!)
My husband and I stay in beautiful suites at the Westin Kaanapali Villas in Maui every year for less than what we paid in this hole. It was a complete disgrace and an insult to anyone who books under the guise of it being associated with the Sutton Place name.

Reviews La Grande Residence at The Sutton Place
August 17, 2011
The staff was VERY nice, as Canadians are. The rooms are not as luxurious as the pictures show. The view was looking into apartments across the street and the hotel is right around the corner from a fire station. All day and night long, we would hear the loud sirens. Very annoying. Not a bad place to stay and it is right in the middle of downtown, but Coal Harbor has wonderful views and you can rent a very luxurious two bedroom condo for the same price.

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La Grande Residence Vancouver Sutton Place
855 Burrard Street
Vancouver, BC

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