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Guest Review of the Holiday Inn Express Vancouver
24 September 2011
We had a very pleasant 4 day stay at this hotel which is deserving of a
compliment. 100% of the staff (everyone from the front desk, maids,
janitors, maintenance people, security, etc.) at this hotel would stop
what they were doing, look you in the eye and happily greet and
acknowledge your presence or offer help. After realizing this event we
went looking to find the exception anywhere we could and came up with
nothing to counter the 100%.
This made the stay very enjoyable as the hotel and rooms were very
clean, but the need of a renovation was forgotten in the smiles! Thanks,
Omaha NE.
Guest Review of the Holiday Inn Express Vancouver
19 September 2011
Stayed here for two nights in September. This is a very nice hotel. Be
sure to ask for a room at the back, away from East Hastings street.
Staff is very helpful. We wanted to extend our stay, it wasn't possible
at the moment we asked but later that night we received a phone call
from the front desk. There was room for us but we already made a
reservation with another hotel. We really appreciated the phone call.
Too bad it isn't possible to walk to downtown, the distance is just too
long and you have to pass a dodgy neighborhood.
On the first night we had dinner in the Press box. Food was good and the
atmosphere was nice.
If we return to Vancouver we would stay again in this hotel.
Guest Review of the Holiday Inn Express Vancouver
31 August 2011
Recently we had an opportunity to stay at the hotel. Everything was to
standard, and the hotel staff were very friendly and helpful. We
confirmed with the hotel desk staff that there was a courtesy shuttle to
the airport when we arrived. We had to leave at 6 AM to get to the
airport in time to catch our flight. The night before, when we were
arranging for the shuttle we were informed that it did not leave that
early. There was no documentation concerning the shuttle times, and when
previously calling the hotel to ask if they definitely had an airport
shuttle, no one ever told me that there were certain hours that the
shuttle ran. We asked to speak to a manager, and Mr. David Goguen, the
General Manager, met with us. He was very apologetic, and was more than
willing to help. He confirmed there was nothing indicating the times the
shuttle ran, He went above and beyond his management team, and arranged
for "special" complimentary transportation to the airport for us. This
type of service is what we always expect from Holiday Inn.
On an added note: The hotel is right on a bus line, making it very
convenient to hop on the bus to get to town.
Guest Review of the Holiday Inn Express Vancouver
29 August 2011
Good location / value to visit Vancouver with trolley bus into downtown
from door. Free car park. Comfortable, quiet room. Not much around to
walk to except basic shopping. Breakfast above average.
August 27, 2011
The staff made our long stay great! We stayed there for more than 20
days.
I have travelled to Asia, Middle East, Russia and America. Stayed in
many 5* stars hotels such as Shangri La, Intercontinental... etc. I can
say this hotel is excellent for its ranking.
The hotel is clean. Andrea and Tyler are great and helpful front office
employees.
The hotel is well-managed, the hotel GM David Goguen leadership is
apparent in every department of this hotel. All the staff exemplifies
David’s leadership in great hospitality.
Thank you Holiday Inn Express Vancouver
Guest Review of the Holiday Inn Express Vancouver
August 22, 2011
Hotel was impeccably kept, transportation was right at my door, Hotel
was up kept well, free breakfast was delicious and staff was so helpful.
Excellent value and location is right down the road from the PNE. Don't
think I could have enjoyed a stay more!!
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