Reviews of the Best Western Chelsea Inn Coquitlam

Hotel reviews of the Best Western Chelsea Inn
Jul 22, 2008
Based on previous advisors comments, we requested a top floor room, facing away from the highway. Over a period of two weeks, we had at least six conversations with staff and each time confirmed that our request was going to be met. Each time the answer was 'yes'. Unknown to us, was the fact that on the day of our arrival, the management had given our room away to someone extending their stay. We arrived a little early to see if our room was ready, and we were told to come back in an hour to an hour and a half, and all would be ready. I asked if we were still getting a top floor, away from the highway, and was told 'yes' We came back and were given the keys to #224. I asked if we were on the top floor, and I was told that there were no rooms on the ground floor, and that there were two floors above. We get in the elevator and see that there are three floors. Figuring that the room keys just don't match the floor numbers, I push '3'. Well #324 was not our room. When I told the staff that the key wouldn't open the room, she said well you have room #224, on the second floor! The staff had lied to us, to our face, three times, and thought well maybe they won't notice? It was then that we were informed that they had given our room away and that they would 'try to do something'. The manager was treating us rudely because we wouldn't accept a situation that they created, and tried to lie about. We were then told that they would move the people out of the room we had requested, and that it would have to be recleaned, so to come back in two hours. I had frozen goods ready to place into the freezer and vegetables to go into the fridge. I was not willing to wait a further two hours, so reluctantly, we took # 224. I could smell the scent of stale cigarette smoke from out in the hall, two doors away. This was not just some one night smoker, but a long period of time, where people had been smoking in the room. The carpets reeked, the drapes stunk, and the bedspreads had burns. We spent $15 dollars on Febreeze, and had to treat the room over two days to knock down the stench. The toilet backed up on the second night, as did the toilets of three other families that were staying there as part of our sports team. The handyman who came to fix
it as we were checking out on the third morning, claimed that this happened all the time there. To top it off, on the floor we were on, the ground was just below the window, so anyone could stand there at the back of the hotel and work on entering your room. Our room window didn't lock! I wouldn't stay there again, even if it was for free. At our tournament there was a raffle prize of one nights stay at the Chelsea, and I wouldn't place a ticket in the bucket for it. I encouraged others not to as well, just to avoid the deplorable experience we had. If you want somewhere to go for an hour with your 'partner'...Go somewhere else, because this place isn't even good enough for that!! The staff lies to your face, and then tries to make you feel bad for not bailing them out of a problem that they created. Unprofessional and definitely not up to Best Western standards. They should be dropped from carrying the name.

Hotel reviews of the Best Western Chelsea Inn
Jun 8, 2008
Great hotel overall, especially for a discounted AAA hotel. Rooms are extremely clean and quite nice for a chain hotel. The best part about this hotel was probably the cleaning staff....sooo sweet and accommodating. They got to know us (we were here for over a week for the triathlon world championships) and would let us in our room at annoying times when they keys didn't work. They were very sweet and cleaned the room very well, even folding some of our clothes left on chairs and in the bathroom! Overall, the staff and cleanliness as well as close proximity to a SkyTrain and restaurants were the high points

low pts
-Every day when we got back our card keys did not work...had to go back down to the lobby EVERY day to get them fixed and we still do not know wht the problem is
-it is on a busy street so traffic can be a bit noisy, i seem to sleep fine but if traffic or other kinds of noise are a prob for you this will be a problem
-cont breakfast is not much more than bread, bagels, pastries, cereal, if lucky hard boiled eggs

-OVERALL
-I would def recommend this BW, it was a great experience. You cannot expect perfection from a chain hotel like this, but my stay was overall pretty great, nice rooms and a great staff

Hotel reviews of the Best Western Chelsea Inn
Apr 15, 2008
- Overall, the hotel was good. The rooms were clean and appeared to be recently renovated. In fact, renovation is still taking place at the hotel (front entrance), in some corridors, and the restaurant.
- Rate was $99/night. There aren't too many hotels in Coquitlam, so the rate likely reflects the lack of competition. If you can drive a little bit further west, you'll find more hotels and lower rates in Burbaby which is closer to Vancouver and 15 mins. from Coquitlam.
- Staff was courteous and unobtrusive.
- Rooms were clean and updated. Bathrooms were nice. I did think the rooms seemed dusty (likely from the renovation), If you have allergies, I recommend you check out the rooms first.
- I didn't like the bedding. The beds were covered with a heavy bedspread on top of the sheets - no blankets on the beds. If you wanted a blanket, you had to get one out of the drawer in the television cabinet. These blankets were thin. Does the hotel expect you to use the bedspread as your blanket? I don't like the idea of this. Typically, when I'm in a hotel, I want to get that bedspread off the bed as soon as possible.
- Hotel is located on a busy street that is close to the the on/off ramp for Highway 1, the main highway into Vancouver, BC. If you stay here, I recommend asking for a room on the back side of the hotel not the front. The back side was pretty quiet.
- Free parking
- Breakfast was good - coffee, tea, danish, muffins, toast, cereal
- Hot tub was indoors and very clean; open till 10pm
- Outdoor pool was unusually small, but closed due to the season.
- No workout center
- Free Internet access in lobby, but painfully slow. They need to upgrade this. It's not acceptable. A simple Google search took minutes to get the results.

Not a bad hotel if you're looking to stay for a night.